Nicholas Watkins Email and Phone Number

- Point person responsible for Rocket Mortgage’s relationship with Morgan Stanley and RoyalBank of Canadao Oversee $350M (YTD) pipelineo Provide daily partner communication to strengthen external relationships and growpartner lead flow- Drove Rocket Mortgage’s highest referral quarter with Royal Bank of Canada by20% resulting in $13,500,000 in closing volumeo Gather enterprise level large data sets associated with pipeline health and loan trends toanalyze and predict customer behavior and patterns, ensuring efficiencies in processingloans and enhancing quality experiences- Solved routing issue through data analysis that saved 1.4M in loan volumeo Deliver partner communication regarding client escalations and partner concernso Daily review of partner dashboards to assist with decision making speed for stakeholderso Lead and present trainings on partner nuances to align team member competency withcorrelating partner needso Assist with onboarding process of new partners to ensure a smooth transition- Drive efficiency of Rocket Mortgage Spanish channelo Create processes that cultivate a smoother platform for Spanish speaking clientso Audit Spanish documents to ensure grammatical accuracy

• Promote MyBeaumont Chart (Online Medical Record Program) to patients and their families at various Beaumont Hospitals• Registered over 1000 patients to MyBeaumont Chart• Train administrators, nurses, and physicians at different Beaumont facilities around Michigan• Increased signups at each facility by an average of 8.5%