Nicholas Watkins Email and Phone Number

Prepared spa opening for spring of 2020.Coordinated with hotel staff and attended meetings with General Manager, Sales Team and various departments.Interviewed potential team members for service providers and administrative positions.Reviewed and made adjustments to open purchase orders for spa inventory upon completion of spa construction.Scheduled weekly walk-throughs with Construction supervisor to ensure design and construction of new facility.Provided weekly feedback to spa management.

*Supervised all departments within the spa (Annual $3,000,000Prepared and forecasted annual budget to include capital expenditures and promote gross operating profit.Scheduled weekly meetings with team members to create weekly/monthly sales goals and empower employees to provide excellent customer service.Coordinated monthly meetings with leadership team to review all performance and achievements while keeping apprised of current and future trends.Measured performance and determined areas of major growth potential.Developed and implemented marketing and promotional strategies to drive business sales.Collaborated with Resort and Country Club to develop new marketing strategies and achieve sales goals while staying in line with the spa and resorts brand.Monitored & controlled payroll and operating expenses while reviewing profits & losses on a weekly/monthly/yearlyPrepared weekly management reports, assessed the market and recruiting opportunities, while leading a large number of diverse spa and wellness professionals. Effectively communicated job responsibilities, expectations, service standards and policies.High emphasis on customer service, teamwork and satisfaction.Reviewed customer feedback and provided any resolution to any discrepancies to assure future guest expectations.Prepared and scheduled any weekly maintenance and repair issues.Assisted in managing and developing two other locations in Arizona region as needed.Developed partnerships with various non-profit organizations within the Tucson region.Maintained partnerships with external contracts to ensure the best experience and service to ensure a successful spa operation to our guests and team members.Proficient in organizational skills, time management, computer skills, analytical and mathematical skills along with empowering team members to set high standards and be successful.Knowledge of federal, state and local laws. (EEOC, FMLA, ADA, OSHA)

Assisted General Manager in all daily operations. Assisted in recruiting and training new hires in all departments of the spa.Communicated the job performance expectations and customer service standards to team members as directed by General Manager.Coordinated with General Manager to develop and ensure positive employee morale.Prepared service improvements and corresponded with team members to ensure that we provided premier customer service and experience for all our guests.Coordinated promotional and group events.Reviewed weekly sales audits and implemented new strategies to ensure growth.Reconciled profits and loss statements.Processed weekly payroll.Conducted weekly and bi-annual inventory reports.

Supervised front desk and reservations team.Interviewed and trained new hires.Created work schedules and processed time off request.Conducted yearly evaluations for guest experience team.Coordinated large in-house groups (200+) and scheduled services per guest request.Planned and participated in local marketing events. (women’s wellness/bridal/expos)Responsible for social media platforms.Collaborated with management to achieve monthly and promotional goals.