Nicholas Mitchell Email & Phone Number

Fremont, Ca, Us

Milpitas, California, Us

♦ Oversee Regional team responsible for data aggregation of retail partner end-user reviews, user engagement on public forums, assembly and evaluation product testing for digital marketing assets.♦ Collaborate with Product Engineering, Software Development, Validations, and Product Marketing at different stages of the product life cycle.♦ Participate in the approval process for DVT software, firmware, and hardware releases, providing cause and effect impact to users in the field.♦ Outline trending issues with current gen products to Engineering, Validations, Marketing stakeholders, collaborate on immediate action items, and identify long term solutions for next gen development.♦ Actively participate in GTM planning with Marketing Stakeholders for product photography, performance evaluation, promotion via community announcements, organize and reporting of user sentiment.♦ Implement a project utilizing an AI assisted platform that streamlines the analytics and reporting processes of end-user product reviews and Q&A, improving trends discovery.

Milpitas, California, Us

♦ Spearheaded the re-platforming CORSAIR Community that implementing engagement and support features, and improving internal and user generated content discovery♦ Led worldwide User-Feedback program; outlining key deliverables, organized recurring and escalation meetings with product development stakeholders, facilitated public outbound messaging.♦ Developed a progressive reporting system for all major product launches, highlighting user sentiment trends that can influence future products and marketing campaigns.♦ Head technical specialist at worldwide end-user and B2B trade shows, responsible for associating product features with benefits to suit individual use cases.♦ Presented market research reports highlighting opportunities to BU leadership which reshaped product category roadmaps based on the findings.

Milpitas, California, Us

♦ Created and presented weekly user feedback reports, detailing product performance and identifying actionable items for improvement.♦ Managed technical content calendar deliverables for the corporate outbound newsletter.♦ Expanded customer outreach in growing communities, improving brand loyalty.♦ Conducted product on-boarding sessions for B2B retail partners and internal employees.

Milpitas, California, Us

Provides world class level customer service to end-users by demonstrating strong technical knowledge of the current and previous product line. ♦ Accurately identified and resolved customer hardware and software inquiries via phone, Sales Force support tickets, emails, and online forums in timely manner. ♦ Analyzed and logged trending product failures and communicated pertinent system or lot data to Engineers for further evaluation ♦ Performed beta testing and reported feedback to developers/engineers on pre-launch hardware and software to ensure imminent issues are resolved ♦ Conducted technical training of new and current employees

Rancho Cucamonga, California, Us

Develops business relationships with over 100 domestic and international distributors by analyzing past distributor sales trends, and providing specific product recommendations based on their unique customer demographic. Provides informative technical support and prompt warranty resolutions to end users. Formulates production forecasts for management to meet increasing product demands. ♦ Enrolled the second largest distributor in 2012, that became Top Distributor in 2013, 2014, and 2015 by having 15-28% in annual sales growth each year. ♦ Introduced a thorough forecasting system to increase production cycle efficiency. ♦ Conducted product endurance tests to develop new or improved production pieces. ♦ Top Grossing Account Manager 2013, 2014, and 2015. ♦ Created viable Sales Programs with a focus on goal incentives and profitability fordealers/distribution, while remaining competitive in the marketplace

Business Administration And Management, General

Education record