Nicholas Barker Email & Phone Number

Indianapolis, Indiana, United States

The Technical Account Management team is the physical manifestation of Signature Success at Salesforce, working daily with our most strategic customers to drive adoption, strategize roadmap, and navigate any challenges our clients experience with Salesforce Marketing Cloud.As Director, I lead the Financial Services vertical and serve an amazing group of Technical Account Managers who consistently deliver experiences for their customers that delight and exceed expectations.

Indianapolis, Indiana, United States

The Outbound Product Management Team at Salesforce serves as an extension of the Product organization to our Sales and Success teams as well as our customers. We play a vital role as business and technical experts for our MarTech products.We do this by amplifying Product’s voice in the field, advising our teams on best practices and strategies that align to our current and future roadmap, enabling them to better plan, evaluate, architect and adopt Marketing Cloud products and solutions within their technology stack.As a Director within this group, I lead a team of OPMs supporting the AMER region, across the breadth of Marketing Cloud products, including CDP, Einstein, Messaging, Journeys, and Interaction Studio. We meet regularly with customers and prospects to share our Marketing Cloud vision and roadmap, driving adoption and helping businesses understand product fit based on their business needs and use cases. We also work with our inbound PM colleagues by curating and presenting feedback directly from the field via Voice of the Customer requests, as well as hosting monthly webinars to bring important product updates to the field in an easy to understand, actionable manner.

Indianapolis, Indiana

The MCX team at Salesforce helps customers recognize the full power of their investment in Marketing Cloud.As Director, I lead a team of cross-functional architects and consultants, experts in all things digital marketing. We engage with strategic clients and ensure optimal adoption and usage of MC products to help them overachieve their goals. We accomplish this through consultative workshops, understanding the client’s digital marketing roadmap, and ensuring alignment with overall MC Product direction.

Serve as a Trusted Advisor, driving conversations with our customer's Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance. Mentor diverse teams in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources.Contribute to a program vision while advising and articulating program/project strategies on enabling technologies. Review and correct project/program direction, approach and key artifacts to keep programs on track and solutions scalable going forward.Provide guidance on application and integration best practices, Enterprise Architecture standards, functional and technical solution architecture & design, testing, and platform education.Drive the creation of application and technical design documents which leverage best practices and effectively integrate the Salesforce Marketing Cloud into the customer's infrastructure.Identification and proactive management of risk areas and commitment to seeing an issue through successful resolution. Lead the evaluation of business/technical requirements from a senior level.Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich customer and partner colleagues.

Indianapolis, Indiana Area

Responsible for leading the design and delivery of ExactTarget solutions and technologies to meet client business goals and technical requirements. Effectively design, test, and deploy software solutions.• Support ExactTarget Solution Consultants with sales opportunities by validating solutions• Lead consultative engagements with clients on the technical and business challenges related to their e-communication initiatives• Present high-level overviews of the ExactTarget architecture and integration capabilities• Create, manage and present an actionable BRD/FSD (Blueprint) that aligns a client’s business needs to that of the ExactTarget Solution• Managing multiple client engagements and work with associated team members • Identify project issues / risks and present alternatives to alleviate or resolve

Provide consultative services to help clients successfully migrate to the ExactTarget platform.

Elicit and document business, user, and system requirements from both internal and external customers. Perform process modeling and use case creation to document business processes. Develop and deliver presentations to project stakeholders, senior management, and company as a whole. Participate in collaborative design sessions with software architects.As Solution Architect for Funded Development projects, responsible for the architecture of the entire customer solution, including integrations among new development, existing software implementation, training and documentation. These projects contributed a total of 15% of the company revenue.As a member of the Product Management team, assist with the creation of a product roadmap, release schedule, and specific release content. Facilitate and lead weekly cross functional release status meetings incorporating representatives from Product Development, Product Support, Client Services, Sales, Content Management and Training.

Tested Internet based enterprise level parking management software utilizing VisualStudio testing tools. Developed both automated and manual test scripts for use in load/regression testing while ensuring requirements coverage through the use of a requirements traceability matrix. Participated in functional and design reviews with cross functional teams, as well as assisting the training department with knowledge transfers and product demonstrations.

Tested Internet based insurance and securities licensure software utilizing Mercury QuickTest Professional and Quality Center. Developed automated test scripts using Mercury QuickTest Professional for use in load and regression testing.

As an SQA Consultant, created automated test scripts utilizing Rational Robot for the regression testing of an enterprise level insurance software program.

As lead Software Quality Analyst for the core PAN functionality, developed and documented testing requirements based on functional specifications, and managed the workload for one subordinate. Additional responsibilities included the migration of code to both testing and production environments, as well as SQL script development and maintenance for use in data migration.

Involved in full software development lifecycle including test script creation, automated test scripting and testing of core business application software against functional specifications utilizing Excel, SQL, and Rational Robot.

Mba, Finance

Bs, Management Information Systems