Managing Director Of Quality Assurance
Express Technology, Inc
Express Technology is a stocking provider of top-quality computer hardware for servers, notebooks, and PCs. A broad range of enterprise and institutional clients rely on us to get the right part in their hands -- fast. We ship all day every day, including next-flight-out services around the clock. We back our products with knowledgeable, efficient, in-house customer service. It's real -- while other companies claim to have stock and then source your order elsewhere, at Express we have over 20,000 unique SKUs in stock every day, all of which pass our rigorous quality assurance process. The parts you need, the service you trust -- that's Express Technology.I continually analyze business processes, from product flow to software, adapting and refining them where indicated, and creating new processes and applications to maximize the delivery of conforming product and minimize client downtime. I spearheaded the use of statistical analysis for Express Technology’s QA and HR domains, facilitating the measurement, tracking, and evaluation of performance at all levels -- and subsequent well-founded action / process revision based on that evaluation. I crafted or co-authored many vital Express Technology internal, client-facing, and public documents -- ranging from sensitive policy and compliance material to business proposals and press releases.