Nicholas Gass Email & Phone Number

Cincinnati, OH, US

Developed and Implemented various nCino solutions including but not limited to credit memo, credit actions, covenant servicing, automated spreading, risk rating review, and more

Cincinnati, OH, US

• Completed 100+ system/process improvement projects within the Salesforce/nCino platforms
• Won the 2022 Q3 Leaders Circle 'Client-Focused' Award
• Won the October 2022 Hoff Award for outstanding efforts of our Credit Administration Team

• Eliminate manual daily reports by automating the reporting process resulting in daily increased efficiency of 25%
• Manage a range of projects and provide criteria for report development, process improvement, process automation, data integration, and application development in cooperation with other technology/intelligence teams
• Automate and reduce errors for default cash posting by developing extensive cash posting templates that use macros and advanced formulas to guide processors through their tasks
• Write ad-hoc SQL queries to build and analyze reports based on senior managements requirements

Indianapolis, IN, US

• Develop and analyze a Corporate Balanced Scorecard which leverages financial and key performance metrics for all departments within the company to improve transparency of company performance
• Lead cross-departmental process improvement projects ranging from maintenance, operations, credit & collections, HR, IT, and sales to increase communication and efficiency
• Analyze and consult on budget variances to find key trends, deviations, and audit conduct
• Provide reports and analysis on a month-end and ad hoc basis for senior executives utilizing Excel, Salesforce, and other software to meet corporate deadlines

Indianapolis, IN, US

• Conduct a financial analysis of potential partner carrier's pay package to consult the client on potential risks as a partner
• Manage a team of business professionals ensuring we exceed KPI's through customer service and revenue generation
• Oversaw Quality Business Services operations on an array of offerings including Tax & Accounting, Quality Business Academy, Business Formation, 2290 filing, and IFTA filing services

Indianapolis, IN, US

• Increase customer retention by creating the curriculum for a full-day and half-day business course directed towards truck driver owner-operators
• Develop subject content for topics such as Business Owner Taxes, Financial Statements, Trip Planning, Fuel Optimization, Managing Personal Finance, Business Plans, and more
• Train a team of instructors to teach the curriculum

Indianapolis, IN, US

• Create a sales growth plan that grew client base from 300 to 3,000+ clients
• Interview 100+ candidates to hire 14 additional business consultants, growing profitability of our department
• Expand revenue-generating services to include business formation services, 2290 filings, IFTA filings, and EIN filings.
• Manage a group of Business Consultants to continually improve operations of the Tax & Accounting division

Indianapolis, IN, US

• Consulted and managed 350 owner-operators on personal taxes, financing their business, and creating business goals
• Provided comprehensive monthly financial statements to adequately benchmark and perform profit analysis on owner-operators’ businesses
• Prepared customer's tax information by compiling and organizing their deductions/tax documents for quarterly & annual taxes

Deerfield, IL, US

• Lead a team of employees to provide “Extraordinary Customer Care” to customers as well as managed revenue, store conditions, inventory levels, operations, and corporate regulations
• Develop my problem-solving skills by providing prompt solutions to ad-hoc customer & employee inquiries

Chicago, Illinois, US

• Generate thousands of dollars in advertisement sales through effective walk-in cold calls
• Grew a client base in the Lafayette, IN area, building contracts to satisfy the customer's needs

Chicago, IL, US

• Shadow multiple managers developing my Operations Management and Revenue Management skills
• Develop interpersonal skills by performing duties in the Front of House Operations such as host, server assistant, server, and bartender

Arlington, Texas, US

• Entertain thousands by producing, rehearsing, and performing garbage can drumming shows
• Work with audience members being personable, and getting the audience involved in performances