Nicholas Roach Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

As a dedicated Customer Experience Associate, I am passionate about enhancing customer satisfaction and fostering long-term relationships. My role involves engaging directly with customers to ensure their needs are met and their expectations are exceeded. With a keen eye for detail and a proactive approach, I strive to resolve issues efficiently and deliver exceptional service.Key Responsibilities:- Act as the primary point of contact for customers, handling inquiries via email and chat with professionalism and empathy.- Identify and address customer needs, providing timely and effective solutions to enhance their experience.- Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring a seamless customer journey.- Gather and analyze customer feedback to continuously improve service delivery and contribute to product enhancements.- Maintain a thorough understanding of our products and services to provide accurate information and support to customers.- Foster strong relationships with customers, building trust and loyalty through exceptional service.- Serve as part of the social media customer service team, using Khoros initially and transitioning to Sprout for managing social media interactions.- Assist with VIP members, providing personalized support and ensuring their unique needs are met.

As a freelance concept developer, I am dedicated to learning and experimenting with AI technologies. My focus is on creating innovative concepts that can be applied to various business processes and products.Notable Projects:- Sports Take Analyzer that values fan opinion and media coverage over odds. (WIP)- Knowledge Base Assistant (WIP)- Customer Facing Sportbook Wager Assistant API (WIP)- Sports Odds GeneratorKey Missions:- Research and learn about the latest AI technologies and their potential applications.- Develop and prototype AI-driven concepts for customer support and marketing strategies.- Collaborate with clients and industry experts to gather requirements and feedback on AI concepts.- Create proof-of-concept models and simulations to demonstrate the feasibility of AI solutions.- Continuously update my skills and knowledge in AI to stay current with industry trends.

Springfield, Massachusetts, United States

In my role as a Contract Graphic Designer and Market Researcher, I effectively blend creative design with strategic market insights to support the development and success of our board games.Key Responsibilities:- Utilized graphic design skills to create detailed and visually appealing board game instruction sheets, incorporating final game assets and precise instruction information.- Conducted comprehensive market research on competitors and industry trends to identify new business opportunities.- Analyzed data including online and social media presence, product variety, and rankings on BoardGameGeek.com to inform strategic decisions.- Collaborated with the team in playtesting and critiquing gameplay, providing valuable feedback to enhance game quality.- Developed promotional materials and marketing content to boost the visibility and appeal of board games in the market.- Managed project timelines and coordinated with cross-functional teams to ensure timely delivery of design assets and market reports.

East Greenwich, Rhode Island, United States

Starting as a busser and advancing to the position of a barback, I gained extensive experience in the fast-paced environment of the restaurant industry. I played a key role in maintaining operational efficiency and ensuring a positive guest experience.Key Responsibilities- Efficiently cleared and reset tables, ensuring a clean and welcoming environment for guests.- Supported bartenders by maintaining stock levels, preparing garnishes, and ensuring the bar area was clean and organized.- Delivered exceptional customer service by promptly addressing guest needs and assisting the waitstaff during peak hours.- Developed strong communication skills and the ability to work collaboratively in a high-pressure setting.- Learned to balance multiple tasks efficiently, contributing to the overall smooth operation of the restaurant.- Assisted in training new staff members, ensuring they were well-prepared to handle their responsibilities.- Monitored inventory and reported shortages to management to ensure timely restocking.- Maintained a high level of professionalism and composure during busy periods, enhancing the overall dining experience for guests.

Boston, Massachusetts, United States

Pawtucket, Rhode Island, United States

During my internship at Hasbro, I utilized my background in Sports Media to enhance player and league authenticity across the brand, securing approval from league partners. I contributed significantly to both product development and marketing strategies.Key Responsibilities:- Consulted with the team on key players and events in major leagues to drive product innovation and effective marketing communication.- Assisted in the development of marketing campaigns and initiatives, contributing to both product development and marketing strategies.- Played a significant role in social media marketing, including the creation of stop-motion advertisements.- Pitched over 20 marketing and product ideas, demonstrating creativity and initiative during my tenure.- Due to my significant contributions, I was offered an extension to my internship.

South Kingstown, Rhode Island, United States

South Kingstown, Rhode Island, United States

Elected to a leadership position for the University of Rhode Island’s sports media club, Anchor Sports. Successfully organized club schedules and prioritized content importance, demonstrating exceptional organizational and time management skills.Key Responsibilities:- Spearheaded a comprehensive rebranding initiative, creating a new logo and a cohesive asset pack of colors and graphics, showcasing expertise in graphic design and branding.- Led the recruitment process for new students, employing strong interpersonal and communication skills to attract and mentor new members.- Provided guidance on how they could best contribute to the club while building their portfolios for post-graduation, emphasizing mentoring and leadership abilities.- Coordinated events and meetings, ensuring smooth operations and active member participation.- Developed and implemented strategies to increase club visibility and engagement within the university community.- Collaborated with other board members to plan and execute sports media projects and initiatives.