Nicholas Tay Email & Phone Number

Singapore

Singapore

Facilities and Movement Centre (FMC) under the Assurance Care and Engagement Group (ACE) had a broad mission during the pandemic, and one of the permanent projects it had was to helm Onboard Centres (OCs) that served to provide employers and newly-arrived workers from certain sectors with a one-stop residential platform with enhanced services, to complete the workers' onboarding requirements necessary for obtaining their work permits.ResponsibilitiesI designed ground policies and… Show more Facilities and Movement Centre (FMC) under the Assurance Care and Engagement Group (ACE) had a broad mission during the pandemic, and one of the permanent projects it had was to helm Onboard Centres (OCs) that served to provide employers and newly-arrived workers from certain sectors with a one-stop residential platform with enhanced services, to complete the workers' onboarding requirements necessary for obtaining their work permits.ResponsibilitiesI designed ground policies and guided managing agents of the OCs to implement the operational systems, processes and standards to carry out the onboarding programme, including different stay-home notice and testing requirements.I guided an operations team to coordinate with and manage the managing agents, as well as various ACE stakeholders and partner service providers, to plan the daily movement and programmes of the resident migrant workers.AchievementsFMC successfully ran 5 OCs during the pandemic, facilitating the inflow of hundreds of thousands of workers. I personally led the set up of 2 of the centres, one of which is now the single OC left after the reorganization and consolidation of efforts.As a side project, I also successfully designed 2 sets of contracts for the same single OC, including the planning and execution of an open tender process. Show less

Singapore

EQUAL is a charity that provides social-emotional learning as a social service through its youth, elderly and family programmes. This learning is co-facilitated by both the instructors and 17 horses, spread across 3 locations in land-scarce Singapore.ResponsibilitiesI developed, implemented and oversaw all operational systems, processes and standards for home-base and 2 off-site delivery points, to allow the delivery of learning services by instructor and horse for clients-in-need… Show more EQUAL is a charity that provides social-emotional learning as a social service through its youth, elderly and family programmes. This learning is co-facilitated by both the instructors and 17 horses, spread across 3 locations in land-scarce Singapore.ResponsibilitiesI developed, implemented and oversaw all operational systems, processes and standards for home-base and 2 off-site delivery points, to allow the delivery of learning services by instructor and horse for clients-in-need. This included supervising daily operations.I organized 20+ staff to safely deliver the above and concurrent side-projects, through direct supervision and during the planning, the performance of varied staffing tasks. Other tasks under my portfolio included managing relationships with authorities, leasing partners, service partners and vendors, facilities management, training coordination and performance management.AchievementsEQUAL was able to expand from home-base to a further 2 off-site locations and is on the cusp of a third. It grew from one programme to three. Indirectly, it re-gifted 5 horses with a new lease of life.EQUAL also expanded its scope in horse-care and management into a holistic one, improving its ethical and care standards, despite the critical lack of space. Show less

Novena, Singapore

ResponsibilitiesI managed and developed the programme, in its structure, pedagogical and evaluative processes, to enhance programme outcomes for beneficiaries and to meet public-funding KPIs. I performed client recruitment and management, administered the onboarding and adapted the programme based on their and internal needs.My scope included instructor performance monitoring, coaching and evaluation. AchievementsThe youth programme grew its client base by just above… Show more ResponsibilitiesI managed and developed the programme, in its structure, pedagogical and evaluative processes, to enhance programme outcomes for beneficiaries and to meet public-funding KPIs. I performed client recruitment and management, administered the onboarding and adapted the programme based on their and internal needs.My scope included instructor performance monitoring, coaching and evaluation. AchievementsThe youth programme grew its client base by just above 50% over 12 months. It also received consistent positive annual quality feedback from its 2 core clients, as well as an increase in the number of return clients.The programme introduced a new core evaluative measure that improved in its relevance and accuracy on the efficacy of the programme. Show less

Central Singapore

• Plan, lead and execute sessions in teams for youth programme• Facilitate socio-emotional learning for children groups, ages 13-15, set both indoors and outdoors, through the engagement with and care of horses• Perform horse care tasks

Cambodia

Jia Foundation is a private non-profit family initiative that embraces a broad spectrum of interests and charitable contributions.ResponsibilitiesAfter assisting in the initial project feasibility study, I established the operational framework and designed the processes for installing and maintaining mechanical groundwater-filtration systems for schoolchildren and community use. Along with 1 local staff and a Singapore NGO partner, I identified suitable partners and subsequently… Show more Jia Foundation is a private non-profit family initiative that embraces a broad spectrum of interests and charitable contributions.ResponsibilitiesAfter assisting in the initial project feasibility study, I established the operational framework and designed the processes for installing and maintaining mechanical groundwater-filtration systems for schoolchildren and community use. Along with 1 local staff and a Singapore NGO partner, I identified suitable partners and subsequently coordinated the construction and installation processes.On top of coaching the local staff to perform future independent running of the project, I also performed independent chemistry research, while collaborating with a local lab partner, that focused on improving the maintenance process and system longevity.AchievementsThe project successfully installed 6 systems in both urban and rural areas in the province of Siem Reap, Cambodia. Show less

Singapore

ResponsibilitiesI led a team of 6 to oversee internal customer services, including office inventory management, welfare services and events, as well as facilities and security management, to ensure that all HQ staff were able to perform in a comfortable and optimal working environment. This also meant coordination with the landlord, 20+ vendors and service partners, as well as internal stakeholders.The team also performed external customer handling, including front reception tasks… Show more ResponsibilitiesI led a team of 6 to oversee internal customer services, including office inventory management, welfare services and events, as well as facilities and security management, to ensure that all HQ staff were able to perform in a comfortable and optimal working environment. This also meant coordination with the landlord, 20+ vendors and service partners, as well as internal stakeholders.The team also performed external customer handling, including front reception tasks as well as took on implementing and managing staff leave procedures. Show less

China, Turkey, Australia, Singapore

ResponsibilitiesI directed all ground operations and services at the overseas airport, ensuring the upholding of safety, security, service, financial and governance standards. Besides administering an office of 3-19 people, I also guided their performances in implementing and adapting policies and procedures issued from various levels of the company and from auditory, regulatory bodies.To deliver premium service across more than 10 operational areas in a time-based, complex… Show more ResponsibilitiesI directed all ground operations and services at the overseas airport, ensuring the upholding of safety, security, service, financial and governance standards. Besides administering an office of 3-19 people, I also guided their performances in implementing and adapting policies and procedures issued from various levels of the company and from auditory, regulatory bodies.To deliver premium service across more than 10 operational areas in a time-based, complex environment, I analysed and coordinated processes, managed relationships with more than 20 service providers, on a peer and vendor level, on a daily and annual basis.I also performed direct customer feedback management and service engagement on the ground, as well as via back-office communications.AchievementsIn Brisbane, I initiated, negotiated, engineered and managed the change of an underperforming primary comprehensive services provider. This led to improved staff morale, record high performances over the next 12 months, while based on a 10% cost reduction.In collaboration with the state manager in 2013, I was also able to negotiate an AUD$1m airport charges rebate in lieu of future airport fee increases. From 2012 to 2013, I was able to concurrently manage multiple medium-scale process changes. This included the change in service provider, in the digital passenger service systems, twice in office relocations, reinstatement of charter flights in a second airport location, oversight of crisis management operations for a partner airline Show less

Singapore

• Performed caretaking, food preparation, feeding, cleaning and animal handling.• Coordinated and hosted daily night-time shows.

Bachelor Of Arts (B.A.)

'A' Levels