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Nicholas Kilmer Email & Phone Number
IT Service Desk and Support Analyst
at
Saliense
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Service Desk and Support Analyst
Location
United States, United States, United States
Company size
Who is Nicholas Kilmer? Overview
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Quick answer
Nicholas Kilmer is listed as IT Service Desk and Support Analyst at Saliense, a company with 104 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Nicholas Kilmer.
Nicholas Kilmer previously worked as IT Service Desk / Support Analyst at Saliense and Computer Networking & Cybersecurity Adjunct Professor at Blue Ridge Community And Technical College. Nicholas Kilmer holds Bachelor'S Degree, Cybersecurity from American Military University.
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Email format at Saliense
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Saliense
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Profile bio
About Nicholas Kilmer
Nicholas Kilmer is a IT Service Desk and Support Analyst at Saliense.
Current workplace
Nicholas Kilmer's current company
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Saliense
6 roles
Nicholas Kilmer work experience
A career timeline built from the work history available for this profile.
It Service Desk / Support Analyst
Current- Deliver Tier 1 / Tier 2 support for high volume Information Technology/ InformationManagement service calls across Letterkenny Army Depot with 2k+ end users, utilizing ArmyEnterprise Service Managed Platform to.
- Employ Microsoft System Center Configuration Manager to streamline computer, user, anddevice imaging
- Develop and maintain technical documentation, FAQs, and user guides.
- Deploy system images on devices such as workstations, laptops, and tablets.
- Analyzed recurring issues and proposed solutions to proactively address future occurrences
- Stay current with industry trends and best practices to analyze for continual enhancement
Jun 2024 - Present
Computer Networking & Cybersecurity Adjunct Professor
Current- Design and update course materials for undergraduate-level courses, ensuring content isrelevant to current with industry best practices
- Create hands-on lab sessions on different topics such as troubleshooting, cybersecurity, andvarious network topology scenarios
- Administered assessments to evaluate student proficiency in course material, utilizingfeedback to adapt teaching strategies and improve course content
Jul 2023 - Present
Computer Technician
- Integral member of cyber operations team providing all support functions to diverse networkencompassing over 150 cyber assets
- Provided technical training on hardware, software, and network related assets for schooldistrict staff.
- Created and evaluated plans to correct security deficiencies within the school district.
- Managed advanced and complex support for desktops, laptops, printers, software applications,and network connectivity.
- Coordinated and provided security awareness training for all staff.
- Utilized Active Directory to provide support to users and install software
Jul 2022 - Jun 2024
Senior Agent
- Enhanced customer satisfaction by 20% through account & incident management within theGlobal Sales Organization, applying problem-solving skills & patience for effective servicefulfillment
- Served as senior trainer responsible for mentoring level one technicians in companyprocesses and procedures
- Performed API integrations necessary for initiating new customer accounts and enablingaccount payment functionality
- Supported existing customer base by troubleshooting account and payment processingincidents and by completing client service requests relating to web-based transactions
Sep 2021 - Mar 2022
Customer Experience Specialist
Oct 2018 - Nov 2021
Team & coworkers
Colleagues at Saliense
Other employees you can reach at saliense.com. View company contacts for 104 employees →
LS
Lea Satta
Colleague at Saliense
Washington, District Of Columbia, United States, United States
View →
JS
Jasim Suhail
Colleague at Saliense
Washington, District Of Columbia, United States, United States
View →
KM
Kelsey Mccomsey
Colleague at Saliense
Richmond, Virginia, United States, United States
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TM
Terrie Moody
Colleague at Saliense
Washington DC-Baltimore Area, United States
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JC
Jeff Carstarphen, Mba, Pmp, Csm
Colleague at Saliense
Williamsburg, Virginia, United States, United States
View →
RZ
Raymond Zook
Colleague at Saliense
Hyattsville, Maryland, United States, United States
View →
BM
Bryan Marzoli
Colleague at Saliense
Owings Mills, Maryland, United States, United States
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ST
Stavros Tseliou, Pmp
Colleague at Saliense
Rockville, Maryland, United States, United States
View →
VA
Victor Alves Moreira
Colleague at Saliense
Santo André, São Paulo, Brazil, Brazil
View →
KC
Kazia Cary, Capm
Colleague at Saliense
Bessemer, Alabama, United States, United States
View →
Lea Satta
Colleague at Saliense
Washington, District Of Columbia, United States, United States
View →
JS
Jasim Suhail
Colleague at Saliense
Washington, District Of Columbia, United States, United States
View →
KM
Kelsey Mccomsey
Colleague at Saliense
Richmond, Virginia, United States, United States
View →
TM
Terrie Moody
Colleague at Saliense
Washington DC-Baltimore Area, United States
View →
JC
Jeff Carstarphen, Mba, Pmp, Csm
Colleague at Saliense
Williamsburg, Virginia, United States, United States
View →
RZ
Raymond Zook
Colleague at Saliense
Hyattsville, Maryland, United States, United States
View →
BM
Bryan Marzoli
Colleague at Saliense
Owings Mills, Maryland, United States, United States
View →
ST
Stavros Tseliou, Pmp
Colleague at Saliense
Rockville, Maryland, United States, United States
View →
VA
Victor Alves Moreira
Colleague at Saliense
Santo André, São Paulo, Brazil, Brazil
View →
KC
Kazia Cary, Capm
Colleague at Saliense
Bessemer, Alabama, United States, United States
View →
3 education records
Nicholas Kilmer education
Bachelor'S Degree, Cybersecurity
Associate Of Arts And Sciences - Aas, Information Technology
Associate Of Arts And Sciences - Aas, Cybersecurity
FAQ
Frequently asked questions about Nicholas Kilmer
Quick answers generated from the profile data available on this page.
What company does Nicholas Kilmer work for?
Nicholas Kilmer works for Saliense.
What is Nicholas Kilmer's role at Saliense?
Nicholas Kilmer is listed as IT Service Desk and Support Analyst at Saliense.
Where is Nicholas Kilmer based?
Nicholas Kilmer is based in United States, United States, United States while working with Saliense.
What companies has Nicholas Kilmer worked for?
Nicholas Kilmer has worked for Saliense, Blue Ridge Community And Technical College, Chambersburg Area School District, Fiserv, and Best Buy.
Who are Nicholas Kilmer's colleagues at Saliense?
Nicholas Kilmer's colleagues at Saliense include Lea Satta, Jasim Suhail, Kelsey Mccomsey, Terrie Moody, and Jeff Carstarphen, Mba, Pmp, Csm.
How can I contact Nicholas Kilmer?
You can use AeroLeads to view verified contact signals for Nicholas Kilmer at Saliense, including work email, phone, and LinkedIn data when available.
What schools did Nicholas Kilmer attend?
Nicholas Kilmer holds Bachelor'S Degree, Cybersecurity from American Military University.
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