Nicholas Mcpherson Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

• Served as the primary contact for existing Central Issuance and Instant Issuance clients for a large regional Financial Institution.• Successfully managed and implemented numerous ongoing projects simutaneously, while adhering to each client's specific needs. • Lead effective meetings with clients and partners and performed prompt follow-up for identified action items/projects. • Collaborated with dedicated cross-functional experts to lead investigation into issues and provide quick and effective resolutions. • Identified trends and developed customer specific solutions in collaboration with cross-functional expertise. • Ensured coordination of accurate billing, timely processing of client projects, response to inquiries and internal/external meetings.

• Datacenter Specialist / Datacenter Account Manager for Server Hardware/Virtualization/Storage/Networking needs.• Delivered technical solutions to Inside Sales Team's that address customers’ varying needs, either working on your own or with a subject matter expert on more complex solutions.• Provided experienced mentorship and direction to the Core Sales team on solutions.• Utilized strategic probing to identify, evaluate and recommend highly sophisticated alternative technology solutions• Understood and maximized complex multidimensional solutions and the ability to explain how they would benefit a customer’s business.• Achieved and exceeded KPI/targets by selling solutions and developed positive relationships with over 650 midmarket customers, numerous partners, distributors and executive leadership.• Knowledge of products datacenter products and services, industry trends, and competition in order to position Dell’s products effectively with customers• Strong communication skills and the ability to balance demands from multiple partners, coordinating teams where appropriate to ensure timely delivery• Strong analytical, decision-making and organizational skills

• Customer Facing trusted advisor for all things 'Finance' and Customer Service All-Star• Able to correlate relative information gathered from my clients to specific and concise recommendations while also being a trusted advisor and building lasting relationships.• Maintained regulatory compliance while staying up to date with mandatory internal training.• Adaptive to systemic changes, such as CRM and POS systems.• Knowledgable in Lending Solutions from Personal Credit Lines and Secured/Unsecured Loans and Home Equity Lines of Credit (HELOCs).• Utilized Consultative selling skills to recommend appropriate solutions to specific customer needs.• Successfully managed numerous ongoing projects simutaneously

Tennessee, United States

• Rolled out and exceeded expectations of a new National Retail Expansion during Global Pandemic.• Built the retail customer base through high quality, proactive internal and external sales conversations. • Drove proactive sales conversations through Virtual interactions with a defined sales process.• Identified and independently acted upon sales opportunities to build a strong pipeline of appointments to meet assigned sales goals.• Leveraged ecosystem partnerships as well as community centers of influence to acquire, expand and retain relationships.• Facilitated problem resolution, while demonstrating commitment to quality. • Identified trends negatively impacting customer experience and escalates to the proper channels for root cause analysis.• Created customer loyalty and grew customer share of wallet through a differentiated customer experiences. • Performed client engagement activities and successfully converted service to sales through internal interactions.

• Customer Facing trusted advisor for all things 'Finance' and Customer Service All-Star• OTJ go-to resource for new and existing teammates.• Able to convey information and recommendations concisely while connecting it to a client need.• Maintained regulatory compliance while staying up to date with important internal training.• Adaptive to systemic changes, such as CRM and POS systems.• Knowledgable in Lending Solutions from Credit Cards and personal loans to HELOCs and Business loans.

Murfreesboro, Tennessee

Murfreesboro, Tennessee

• Educated consumers on a wide topic range; from tablets, phones, and computers, to streaming devices.• Assisted with Technical Support on site as needed.• Created positive customer experiences through proactive assistance and follow up process• Maintained product and regulatory compliance• Worked closely with clients to understand their technology needs and referred to appropriate partners.

Mt. Juliet Tn

• Trained employees of a national retail giant (Best Buy) on Samsung's products and services.• Via seminars, trained both employees and consumers on a wide topic range; from tablets, phones, and computers, to streaming devices.• Assisted with Technical Support on site as needed.• Created positive customer experiences through proactive assistance and follow up process.• Helped role out National Expansion product.

Murfreesboro Tn

•Trained employees of a national retail giant (Best Buy) on Google's products and services.• Via seminars, marketed to consumers on a wide topic range; from tablets, phones, and computers, to streaming devices.•Assisted with Technical Support on site as needed.•Created positive guest experiences through proactive assistance and follow up process.