Nicholas Mcpherson Email & Phone Number

Nashville, Tennessee, United States

• Served as the primary contact for existing Central Issuance and Instant Issuance clients for a large regional Financial Institution.
• Successfully managed and implemented numerous ongoing projects simutaneously, while adhering to each client's specific needs.
• Lead effective meetings with clients and partners and performed prompt follow-up for identified action items/projects.
• Collaborated with dedicated cross-functional experts to lead investigation into issues and provide quick and effective resolutions.
• Identified trends and developed customer specific solutions in collaboration with cross-functional expertise.
• Ensured coordination of accurate billing, timely processing of client projects, response to inquiries and internal/external meetings.

• Datacenter Specialist / Datacenter Account Manager for Server Hardware/Virtualization/Storage/Networking needs.
• Delivered technical solutions to Inside Sales Team's that address customers’ varying needs, either working on your own or with a subject matter expert on more complex solutions.
• Provided experienced mentorship and direction to the Core Sales team on solutions.
• Utilized strategic probing to identify, evaluate and recommend highly sophisticated alternative technology solutions
• Understood and maximized complex multidimensional solutions and the ability to explain how they would benefit a customer’s business.
• Achieved and exceeded KPI/targets by selling solutions and developed positive relationships with over 650 midmarket customers, numerous partners, distributors and executive leadership.

• Customer Facing trusted advisor for all things 'Finance' and Customer Service All-Star
• Able to correlate relative information gathered from my clients to specific and concise recommendations while also being a trusted advisor and building lasting relationships.
• Maintained regulatory compliance while staying up to date with mandatory internal training.
• Adaptive to systemic changes, such as CRM and POS systems.
• Knowledgable in Lending Solutions from Personal Credit Lines and Secured/Unsecured Loans and Home Equity Lines of Credit (HELOCs).
• Utilized Consultative selling skills to recommend appropriate solutions to specific customer needs.

Tennessee, United States

• Rolled out and exceeded expectations of a new National Retail Expansion during Global Pandemic.
• Built the retail customer base through high quality, proactive internal and external sales conversations.
• Drove proactive sales conversations through Virtual interactions with a defined sales process.
• Identified and independently acted upon sales opportunities to build a strong pipeline of appointments to meet assigned sales goals.
• Leveraged ecosystem partnerships as well as community centers of influence to acquire, expand and retain relationships.
• Facilitated problem resolution, while demonstrating commitment to quality.

• Customer Facing trusted advisor for all things 'Finance' and Customer Service All-Star
• OTJ go-to resource for new and existing teammates.
• Able to convey information and recommendations concisely while connecting it to a client need.
• Maintained regulatory compliance while staying up to date with important internal training.
• Adaptive to systemic changes, such as CRM and POS systems.
• Knowledgable in Lending Solutions from Credit Cards and personal loans to HELOCs and Business loans.

Murfreesboro, Tennessee

Murfreesboro, Tennessee

• Educated consumers on a wide topic range; from tablets, phones, and computers, to streaming devices.
• Assisted with Technical Support on site as needed.
• Created positive customer experiences through proactive assistance and follow up process
• Maintained product and regulatory compliance
• Worked closely with clients to understand their technology needs and referred to appropriate partners.

Mt. Juliet TN

• Trained employees of a national retail giant (Best Buy) on Samsung's products and services.
• Via seminars, trained both employees and consumers on a wide topic range; from tablets, phones, and computers, to streaming devices.
• Assisted with Technical Support on site as needed.
• Created positive customer experiences through proactive assistance and follow up process.
• Helped role out National Expansion product.

Murfreesboro TN

• Trained employees of a national retail giant (Best Buy) on Google's products and services.
• Via seminars, marketed to consumers on a wide topic range; from tablets, phones, and computers, to streaming devices.
• Assisted with Technical Support on site as needed.
• Created positive guest experiences through proactive assistance and follow up process.