Nicholas Morelli Email & Phone Number

Taylor, Mi, Us

Taylor, Mi, Us

United States

Assisting clients with financial needsSeeking new agents looking for advancement in their career

Taylor, Michigan, United States

Taylor, Michigan, United States

• Developed and trained 8 new customer service representatives on the proper handling of customer inquiries• Resolved customer complaints while prioritizing customer satisfaction and loyalty.• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.• Assumed ownership over team productivity and managed work flow to exceed quality service goals.• Supervised teams of 6 agents, aided in their training, and ensured that customer service standards were met• Finished the 2023 year in the top 100 of the company in customer satisfaction• Paid bills, offered resolutions for past insurance/warranty claims, changed customers plans based on customers needs• Responded to more than 100 customer service inquiries daily, including a large percentage of self-service calls• Consistently maintained a 9.8 CRS (Customer Resolution Score)• Promoted to manager within 1st year because of high performance

Garden City, Michigan, United States

• Completed point of sale opening and closing procedures.• Supervised guests at front counter, answering questions regarding products.• Reconciled daily sales transactions to balance and log day-to-day revenue.• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.• Installed and configured new devices and system components.• Responded to service requests during and after business hours.• Provided primary customer support to internal and external customers.• Updated account information to maintain customer records.• Answered constant flow of customer calls with minimal wait times.