Nicholas T. Email & Phone Number

Wadsworth, Oh

Some of my key accomplishments were:-Enhanced Endpoint Detection and Response (EDR) systems by orchestrating rules management, exception handling, and script deployment for efficient software distribution through System Management Automation (SMA).-Managed user accounts in Active Directory (AD), administered Google Workspace, and secured access with multi-factor authentication (MFA).-Configured Virtual Private Networks (VPNs), directed VLAN tagging/untagging, and ensured proper setup of Power over Ethernet (PoE).-Revamped tax assistance appointments by creating a public-facing website for the Finance department.-Empowered senior citizens to effectively use Zoom during the pandemic by delivering targeted training at the Senior Center.-Accelerated speed and reliability of Police vehicles by installing new cellular modems, resulting in approximately a 40% performance boost.-Acted as the sole IT resource, providing critical support at the SOC during a high-security city event.-Automated user creation processes in Active Directory, cutting setup time by 50%

Kent, Ohio

My key accomplishments in this role were:-Identified and resolved hardware issues, streamlining repairs through a ticketing system.-Trained students, staff, and faculty on hardware and software operations, updates, and troubleshooting techniques, enhancing overall user proficiency.-Conducted data backups and migrations to preserve data integrity and ensure seamless continuity.-Created an efficient imaging process for customer computers, significantly reducing setup time and improving operational efficiency.

Wadsworth, Ohio

-Created, revised, and distributed new legislation, and assisted in the hiring process of applicants.-Created handbooks on City operations for events, and organized police reports and records into spreadsheets.-Compiled and analyzed data on street signs at the school campus to enhance traffic flow and improve pedestrian safety.-Monitored operations across the EMS/Fire Department, Police Department, Dispatch, Cybersecurity Specialists, and Computer Forensics Officers to gain valuable insights into interdepartmental functions.-Developed a strong understanding of local government and safety operations.

Bachelor Of Science, Major: Information Technology | Concentration: Computer Security And Forensics

Activities and Societies: -GPA: 4.00 -Honors: Summa Cum Laude -Tau Sigma National Honor Society -Dean's List: Fall 2018, Spring 2019, Fall.

Bachelor Of Business Administration - Bba, Computer Information Systems

Activities and Societies: -Executive of Marketing on the Campus Activities Board -Member of the National Society of Collegiate Scholars.

Education record

Activities and Societies: Lacrosse, S.T.A.M.P., and Student AmbassadorsAchieved a 3.8 cumulative GPA. Hired as Chief of Operations in my.