Nichole Frame Email & Phone Number

Martinsburg, WV, US

United States

• Maintain a growing database of information including drive structure, file directory, & resource content to drive efficiency and ensure all resources are clear and accessible.
• Provide processing support to Licensing Analysts who are struggling to meet deadlines or are experience numerous concurrent competing projects to alleviate workload and increase team efficiency.
• Provide new Licensing Analysts with thorough training in partnership with the other Senior Licensing Analysts, adapting the lessons to match the learning methods and speeds of the individual.
• Protect client confidentiality though strict adherence to company communications policies and carefully redacting any identifying information from documents that cannot be securely transmitted.
• Responsible for development and presentation of learning materials and reference resources.
• Managing the overall application process for multiple clients across numerous states, acting as a knowledge center and resource for internal and external clients regarding state licensing issues.

Remote (WFH)

• Managing the overall application process for multiple clients across numerous states, acting as a knowledge center and resource for internal and external clients regarding state licensing issues.
• Reviewing and verifying information provided in application submissions, providing timely updates to Account Managers outlining submission requirements and deficiencies.
• Performing frequent interactions with government agencies and cultivating extraordinary relationships while advocating on behalf of clients and monitoring statuses of submissions.
• Aiding Account Managers in development of client progress reviews and update presentations for meetings by maintaining weekly correspondence and communicating urgent information immediately upon discovery.
• Proactively developing and implementing process improvements helping to increase team efficiency and capacity.
• Appling principles of company record-retention program to maintain effective paper and paperless filing protocols and accurate project records or resource documents, such as copies of current regulations, open.

Ashburn, Virginia, United States

• Received 2021 Q4 Engagement Award for aiding Mortgage Processors in consistently meeting deadlines by mindfully researching loan files to discover/correct errors & incomplete items and preventing delays by actively.
• Facilitated clear communication between departments and increased team efficiency by systematically maintaining concisely detailed, accurate notes of loan activity and properly uploading & organizing loan documentation.
• Co-produced and maintained training materials for new Processor Assistant personnel and mentored them with friendly encouragement, examples, and advice. Raised team morale and built lasting interpersonal relationships.
• Aided other departments with processing tasks during periods of unbalanced high volume to maintain excellent member satisfaction with reduced delays by completing key milestones after researching procedures to adhere.

Winchester, VA

• Increased profitability by allowing for 1-2 additional clients serviced per day via strategic routing of 5 service technicians throughout a 50-mile operating radius with reduced travel-time between locations, lowering.
• Reduced operation cost by developing a new organized filing system for member records, office supplies, and inventory storage, cutting time wasted. Created an Excel Spreadsheet to track inventory to reduce loss and.
• Interviewed, trained, and mentored new Scheduling Assistants in daily operational duties and functioned as the first level of escalation for client problem resolution. Coached Scheduling Assistant on resolutions to.
• Prepared weekly payroll reports for accounting, reviewed payroll for accuracy, and signed & distributed checks to staff.
• Increased online presence threefold by setting up a modern website utilizing Wix.com and creating a daily presence on Facebook by creating simple ads, promotions, and through friendly client interactions. Designed.

Winchester, VA

Prepared and analyzed P&Ls and achieved margin targets consistently to stay on track with growth plans. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Developed and maintained relationships with customers and suppliers through positive expedient interactions. Applied performance data to evaluate and.

Richmond, Virginia, United States

• Handled customer complaints professionally, resolving issues through diplomatic agreement and commitment to service.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.

Richmond, Virginia, United States

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult patrons.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Richmond, Virginia, United States

Richmond, Virginia, United States

Winchester, Virginia, United States

Bachelor Of Science - Bs, Media Arts & Animation, 3.82 Gpa

While working full-time for my employer, I attended AIP online with full course-load and through dedication, efficient time-management.

Renovator Initial Certificate, Epa Lead Paint Renovation Safety Practices

Educated on the hazards of lead paint dust inhalation and ingestion, participated in practical application of lead safety testing and.

General Studies, Physics

Completed General Education coursework; transferred.