Nichole Smith Email & Phone Number

Greater Grand Rapids, Michigan Area

• Providing customer service and account management support.• Organizing data for appraisers and assisting with the preparation of appraisal reports.• Researching new and pre-owned manufactured home sales through internal databases and contact with manufactured home communities, retailers and real estate agents.• Explaining appraisal products and assisting customers in selecting the right services for their needs.

Grand Rapids, Michigan

• Managed several accounts concurrently; reviewed all rental applications and lease forms for accuracy and compliance with resident policies; maintained property email, files, and records while ensuring company and client confidentiality.• Consulted on marketing and leasing program improvements and completed regular market comparisons.• Efficiently handled multiple priorities and flexibly adapted to changing priorities/demands of management and clients.• Maintained effective… Show more • Managed several accounts concurrently; reviewed all rental applications and lease forms for accuracy and compliance with resident policies; maintained property email, files, and records while ensuring company and client confidentiality.• Consulted on marketing and leasing program improvements and completed regular market comparisons.• Efficiently handled multiple priorities and flexibly adapted to changing priorities/demands of management and clients.• Maintained effective resident relations through hosting resident retention programs; provided exceptional customer service regardless of circumstances or situation. Show less

Big Rapids, Mi

• Proctored the ServSafe exam to the managers employed at Danielle Inc's KFC restaurants in Big Rapids, Newaygo, and Cedar Springs, Michigan.

Ireland

• Worked alongside senior account managers in conducting all aspects of operations from quotation through delivery.• Assisted with event planning and management while maintaining client confidentiality; processed routine paperwork.• Gathered data and prepared complicated documents and presentations for senior management.

Greater Grand Rapids, Michigan Area

• Assisted with all event production details, including coordination and execution. (setup, ticket collection, hospitality, etc.)• Researched and connected with various community groups; performed online research for potential community collaboration opportunities with the GRS.• Designed simple event collateral, including tickets, signage, table tents and fans; prepared and completed mailing projects.• Purchased and organized event needs (cutlery, linens, etc.); maintained… Show more • Assisted with all event production details, including coordination and execution. (setup, ticket collection, hospitality, etc.)• Researched and connected with various community groups; performed online research for potential community collaboration opportunities with the GRS.• Designed simple event collateral, including tickets, signage, table tents and fans; prepared and completed mailing projects.• Purchased and organized event needs (cutlery, linens, etc.); maintained inventory. Show less

Big Rapids, Mi

• Promoted from Admissions Assistant & Communications Center Representative in May 2014.• Responded to admissions emails; trained new employees; brainstormed in manager meetings to handle challenges and new projects; delegated tasks to other employees; completed other duties of the Admissions Assist. and Comm. Center Reps.• Completed general administrative duties and data entry; answered questions regarding the campus, admissions, and financial aid; aided in recruitment preparation;… Show more • Promoted from Admissions Assistant & Communications Center Representative in May 2014.• Responded to admissions emails; trained new employees; brainstormed in manager meetings to handle challenges and new projects; delegated tasks to other employees; completed other duties of the Admissions Assist. and Comm. Center Reps.• Completed general administrative duties and data entry; answered questions regarding the campus, admissions, and financial aid; aided in recruitment preparation; improved my customer service skills, phone etiquette, and communication.• Guided campus tours and Dawg Days; participated in student panels. (Summer 2013 – May 2015) Show less

Big Rapids, Michigan

• Completed general administrative duties and data entry; answered questions regarding the campus, admissions, and financial aid; aided in recruitment preparation; improved my customer service skills, phone etiquette, and communication.• Guided campus tours and Dawg Days; participated in student panels. (Summer 2013 – May 2015)

Big Rapids, Mi

• Trained new employees, improved customer service skills, enhanced communication skills, developed multi-tasking skills, practiced being part of a team

Greater Grand Rapids, Michigan Area

• Represented different vendors (through Ferris State University) that participated at the event by helping them serve their products to the event attendees.

Bachelor'S Degree, Hotel Management W/ Aas In Restaurant & Food Industry Management, 3.72

Activities and Societies: Delta Zeta Sorority (Spring 2013-present), Eta Sigma Delta: Intl. Hospitality & Tourism Mgmt. Honor Society.

High School, 3.75

Activities and Societies: National Honors Society (2009-2010), Spirit Club (2008-2010), Key Club (2007-2008), Student Council (2006-2010).