Nicholas W. Email & Phone Number

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY

Federal Territory Of Kuala Lumpur, Malaysia

• Directed and optimized payment gateway systems for multiple companies, improving transaction success rates through proactive monitoring
• Negotiated partnerships with global payment providers, reducing transaction fees and enhancing merchant profitability
• Developed and executed data-driven payment flow strategies, leading improvement in user checkout experience
• Collaborated with UI/UX teams to streamline checkout processes, increasing conversion rates
• Led the integration and deployment of new payment gateways, ensuring seamless execution and performance tracking

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Monitored and analyzed daily fraud statistics, adjusting risk rules to decrease fraud incidents
• Led investigations of fraud cases and implemented enhanced security protocols, reducing chargeback rates
• Researched and implemented cutting-edge fraud prevention tools and methodologies, improving detection accuracy
• Conducted comprehensive case studies to identify process gaps and optimize fraud prevention workflows
• Collaborated cross-functionally to ensure updated fraud prevention strategies were aligned with operational goals

Kuala Lumpur, Malaysia

• Managed and optimized payment gateway systems for multiple companies, ensuring 99.9% uptime
• Negotiated and secured favorable rates with payment providers, achieving cost savings annually
• Conducted performance monitoring and analysis, identifying trends that led to operational improvements
• Compiled and presented detailed KPI reports, providing actionable insights to senior leadership for decision-making
• Collaborated with developers to design intuitive checkout flows, enhancing customer satisfaction
• Spearheaded promotional collaborations with payment providers, increasing transaction volume

Kuala Lumpur, Malaysia

• Researched and identified new payment gateway channels across global markets, expanding payment options
• Negotiated competitive rates with providers, achieving cost-effective solutions for the company
• Fostered strong relationships with payment partners through strategic meetings and ongoing communication
• Partnered with marketing teams to develop campaigns that boosted user acquisition and payment engagement
• Managed day-to-day operations for payment gateways including PayPal, Skrill, and Stripe
• Resolved transaction issues quickly through effective communication with payment providers, maintaining high service levels