Nicholas W. Email & Phone Number

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

• Directed and optimized payment gateway systems for multiple companies, improving transaction success rates through proactive monitoring• Negotiated partnerships with global payment providers, reducing transaction fees and enhancing merchant profitability• Developed and executed data-driven payment flow strategies, leading improvement in user checkout experience• Collaborated with UI/UX teams to streamline checkout processes, increasing conversion rates• Led the integration and deployment of new payment gateways, ensuring seamless execution and performance tracking

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Monitored and analyzed daily fraud statistics, adjusting risk rules to decrease fraud incidents• Led investigations of fraud cases and implemented enhanced security protocols, reducing chargeback rates• Researched and implemented cutting-edge fraud prevention tools and methodologies, improving detection accuracy• Conducted comprehensive case studies to identify process gaps and optimize fraud prevention workflows• Collaborated cross-functionally to ensure updated fraud prevention strategies were aligned with operational goals

Kuala Lumpur, Malaysia

• Managed and optimized payment gateway systems for multiple companies, ensuring 99.9% uptime• Negotiated and secured favorable rates with payment providers, achieving cost savings annually• Conducted performance monitoring and analysis, identifying trends that led to operational improvements• Compiled and presented detailed KPI reports, providing actionable insights to senior leadership for decision-making• Collaborated with developers to design intuitive checkout flows, enhancing customer satisfaction• Spearheaded promotional collaborations with payment providers, increasing transaction volume

Kuala Lumpur, Malaysia

• Researched and identified new payment gateway channels across global markets, expanding payment options• Negotiated competitive rates with providers, achieving cost-effective solutions for the company• Fostered strong relationships with payment partners through strategic meetings and ongoing communication• Partnered with marketing teams to develop campaigns that boosted user acquisition and payment engagement• Managed day-to-day operations for payment gateways including PayPal, Skrill, and Stripe• Resolved transaction issues quickly through effective communication with payment providers, maintaining high service levels• Integrated and configured new payment gateway solutions, enhancing backend system performance• Prepared performance and transaction reports, optimizing data-driven decision-making processes• Developed localized currency settings and HTML messaging for global client communications• Monitored and executed payment gateway maintenance schedules, ensuring minimal downtime