Working for an awarding winning agency based in the Bromsgrove. recruiting for any commercial roles on a permanent basis

Managing a busy fast pace perms team for Adecco Birmingham. Providing local clients with recruitment support across the commercial sector

Sourcing quality candidates for work within the Worcestershire area.

• Undertake regular reviews to ensure probationary objectives are being achieved, under direction of the Manager• Build and maintain good relationships within the mortgage business• Provide coaching and training to individuals • Foster a culture of Treating Customers Fairly (TCF) and ensure the fair treatment of customers in all aspects of the role • Maintain an up to date knowledge of all business practices and processes in line with legislation and compliance requirements• Communicate with the wider audience, presenting a professional image at all times• Constantly challenge existing practices and processes and suggest improvements to ensure that service is most effective and efficient• Communicate clearly within the team and across the operation and wider Vertex Financial Services’ functions• Acquire, develop and maintain working knowledge of:– Policies and procedures across all clients– Current market practice in handling customers experiencing mortgage payment difficulty– General mortgage terms and conditions affecting arrears and litigation processes– Potential actions to alleviate and resolve payment difficulty, – Legal (including Pre-action Protocol, court procedures and potential outcomes) and regulatory framework relating to mortgage arrears/litigation/repossession– current government support for customers experiencing mortgage payment difficulties (Support Mortgage Interest/Homeowner Mortgage Support Scheme) and the wider benefits regime, and of voluntary and other organisations offering advice to such customers- Ensure understanding and compliance with the standards specified by the FSA (Principles and MCOB Rules) and the other Codes of Conduct- Undertake quality monitoring and sampling, including back office administration and call monitoring, identifying training requirements and deliver feedback to drive efficiency and performance

• Successfully manage and action Senior Collector work queue and other responsibilities with acceptable targets and deadlines• Supporting the team leaders in all aspects of their roles and assisting in there absence • Identified information and prepare cases for team leader decisions (i.e. Full & Final offers and early repayment charges’ etc.)• Action exception reports• Support dialer supervisor as required • Pro actively manage call volumes, agent productivity on a day to day basis. • Relocated to the Truro office for 1 month to support in coaching and developing current agents and new starters

• Contacting borrowers in collections ownership whose accounts are in arrears • Negotiate payments to clear arrears in the shortest period of time• Contributing to department deadlines and targets • Working within a regulated environment to insure company policies and the financial services authority guidelines are adhered to.

• Achieve sales targets through outbound calling to brokers and maintain ongoing regular contact to build relationships• Developed a full understanding and comprehensive working knowledge of GE Money First National Direct 2U mortgage product range• Sell features and benefits of appropriate products with the broker to meet their needs and achieve sales objectives • Monitor and report on performance against sales plans and targets in order to maximize performance• Work closely with field sales business development managers to ensure regional sales targets are met or exceeded• Maintain agreed telephone service standards in relation to number of calls made, right person, contacts

• Contacting new and existing customer• Ascertaining customers current financial status• Review customers financial situations• Hitting targets and working to deadlines• Contacting customers to see if their financial packages have been sold correctly• Conducting meetings and setting targets for the team in the absence of team leaders• Member of the complaints team• Implementing training programs for complaints procedures