Nick Bartholomew Email & Phone Number

Chandler, Arizona, United States

Chandler, Arizona, United States

Collected information for claims via outbound calls made to customers.Processed claims with system tools that analyze account history, captured ATM photos, OLB IP history, accesspatterns, etc.Investigated and made pay or deny decisions on claims based on information provided.Verified all necessary steps were taken to meet all Regulation E requirementsMaintain a daily production goal in order to meetProvided on site coaching and feedback to surrounding team members, and providesupport for my peers and my Supervisor.Assisted in developing/auditing training materials for department.

Chandler, Arizona, United States

Investigated consumer accounts for various signs of fraudulent activity or account takeoverReached out to customers to proactively secure accounts or file disputes on transactions suspected to be fraudulentWorked in a case queue for seller and business accounts that had been flagged as high risk for the company.Performed deep dives into each account reviewing history with PayPal, linked accounts, transaction patterns, disputehistory.Using third party tools such as Lexus Nexus determined legitimacy of TINs or SSNs associated to a business.Received inbound phone calls from business account owners and attempted to gather all the necessary informationabout their business model and identity in order to make a final decision that balances potential loss and customersatisfaction.Performed over the 100% marks for all decision making and case handle time metrics.Sharp attention to detail has led me to help catch multiple fraud rings that would of left PayPal at high risk for loss.Received recognition through fraud programs to catching rings and going above and beyond my role.Continued role in CIP Task Force and conducted department wide audits to help lower error rate to 0% and keepPayPal compliant.

Chandler, Arizona, United States

Delegated tasks to restaurant staff and supervise their performanceMaintained a fully-stocked inventory and order food supplies, as neededArranged to have shifts covered (e.g. when employees take time off)Helped staff resolve on-the-job challengesTracked daily costs and product lossBalanced the cash register at the end of the shiftCoordinated with suppliers as they deliver food product ordersEnsured client satisfaction and gracefully handle any complaintsOpen or closed the restaurant (when responsible for the first or last shift)Filled in any positions that needed help during busy hours