Nicholas Breeding Email and Phone Number
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Nicholas Breeding personal email
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It's my firmly held belief that great communication is necessary to advance one's own goals, the goals of one's community and the goals of broader society at large. It is this belief and an innate commitment to the service of others which serves as the threads that weave together the tapestry of my rich, professional history. These threads tie together my experiences supporting customer service at Chewy by bridging the gap between agents, operations and software developers, helping maintain a collaborative research and educational environment at the FSU College of Medicine, educating FSU Habitat members about the necessity of affordable housing and teaching the English language to students who will depend on that skill to thrive in a competitive world. My warm and compassionate personality enables me to communicate with my professional peers and those I do business with. I am constantly working in the service of others, so they can meet their goals and realize their dreams. It is from this solid foundation, built upon by my education, technical experience and strong organizational focus, that I strive to teach others, so they can be the best version of themselves they can be.Please feel free to reach out to me as I am always trying to learn and grow.
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Data AnalystChewy Aug 2023 - PresentHollywood, Florida, United States-Collaborates with operations leaders to identify and implement solutions to enhance the quality and consistency of customer service interactions across voice, email, and chat channels.-Analyzes speech-to-text data and contact center performance metrics to identify behavioral trends and patterns, driving quality improvement opportunities.-Reviews CSAT survey feedback and performance trends to develop actionable plans for enhancing the customer servicing experience.-Designs and executes deep dive insights through targeted interaction level analysis, identifying root cause drivers of servicing friction and recommending effective solutions.-Develops persuasive narratives on analytical findings and presented packaged insights to operations leaders, facilitating collaboration on next steps for execution.-Monitors and assesses the effectiveness of quality programs, recommending improvements to optimize service quality.-Stays abreast of industry best practices and emerging trends in customer service quality assurance, integrating knowledge into operational strategies.-Partners with cross-functional teams to identify areas for improvement in systems and processes impacting customer service quality. -
Cs Product SpecialistChewy Jul 2021 - Apr 2024Hollywood, Florida, United States• Monitors customer service system KPIs and provides technical support to CS Ops and floor support teams.• Partners with site support teams on applicable issue impact, identification, and resolution.• Acts as SME for Oracle CRM, Backoffice Open Methods, Cisco, Calbrio, Chewy.com (SFW).• Presents data, statistics, and analysis to CS Leadership in clear and concise manner.
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Net Promoter Score Team AgentChewy Sep 2020 - Jul 2021Miami/Fort Lauderdale Area• Built and maintained customer loyalty to Chewy brand.• Responded to customer feedback, good and bad, to improve customer service experience.• Helped to resolve complicated customer issues by providing assistance to implied and stated needs.
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Customer Service Email TeamChewy Jan 2019 - Sep 2020Hollywood, Florida, United States
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Customer Service SpecialistChewy Aug 2018 - Jan 2019Hollywood, Florida, United States
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English Second Language TeacherVipkid Apr 2020 - Jul 2021Beijing, China• Provided English language lessons to non-native speakers.• Assessed student progress to determine strengths and weaknesses.• Tailored lessons towards student needs to optimize learning. -
Program AssociateFlorida State University College Of Medicine Jul 2013 - Oct 2017Tallahassee, Florida Area• Responsible for assisting in the management of specialized program functions and administrative operations.• Served as the primary contact for specified programs and departmental functions to include recommending and implementing policies and procedures. • Responsible for purchasing, travel, human resources, and property control functions.• Provided direct support for director including correspondence, data compilation, preparation of reports and manuscripts, creation and maintenance of databases, creation of promotional materials for events, supporting financial and budgetary activities, and related responsibilities.• Helped organize and carry out events through booking locales, advertising and marketing events through custom event brochures, pamphlets and flyers, maintenance of registration databases, booking participant/attendee board and transportation, communication with and booking of catering and IT/AV needs, helping with room setup and handling attendee and participant needs and inquiries on event day.
Nicholas Breeding Skills
Nicholas Breeding Education Details
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English -
Chinese Language And Literature
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Foreign Language Student -
Associate Of Arts (Aa)
Frequently Asked Questions about Nicholas Breeding
What company does Nicholas Breeding work for?
Nicholas Breeding works for Chewy
What is Nicholas Breeding's role at the current company?
Nicholas Breeding's current role is CS Quality Assurance Analyst.
What is Nicholas Breeding's email address?
Nicholas Breeding's email address is nb****@****fsu.edu
What is Nicholas Breeding's direct phone number?
Nicholas Breeding's direct phone number is +185057*****
What schools did Nicholas Breeding attend?
Nicholas Breeding attended Indian River State College, Florida State University, Florida State University, Tianjin Foreign Studies University, Tallahassee Community College.
What skills is Nicholas Breeding known for?
Nicholas Breeding has skills like Research, Data Analysis, Public Speaking, Microsoft Office, Powerpoint, Higher Education, Microsoft Excel, Statistics, Social Media, Microsoft Word, Customer Service, Teamwork.
Who are Nicholas Breeding's colleagues?
Nicholas Breeding's colleagues are Lauren Hastings, Randy V., Jessica B., Stephanie Bowers, Mba, Zach Stern, Sathish Narayanan, Lenerick Reddick Reddick.
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Nicholas Breeding
West Palm Beach, Fl2moorecommgroup.com, directimpact.com -
1gmail.com -
1slymanbros.com -
2harpercollins.com, harpercollins.com
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