Nick Byrne Email and Phone Number
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I am an innovative customer centric leader with a commitment to delivering inventive business strategies and client-focused solutions that improve margins. Proven success mentoring and mobilizing top tier talent, while streamlining operations, to create high performing cultures that consistently achieve on a global scale. Unique background with extensive travel industry experience defining operational management, interpersonal skills and executive level communication while focusing on the delivery of relentless improvement. One of my core strengths is moving from strategy to execution, enabling teams and talented individuals to work together through clarity of focus and alignment of vision and goals to positively impact the company’s bottom line.Areas of expertise:• Team Building and Mentoring • Client Relationship Management• Customer Experience Excellence• Vendor Management• Contract Negotiations• Project Management• Performance Improvement• Executive Communication Skills• Complex Change Leadership• Operational Leadership• Operational Efficiency• Innovative Solutioning• Strategic Planning• Crisis Management
Travelport
View- Website:
- travelport.com
- Employees:
- 3779
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Senior Cyber Security Engineer IiTravelport Sep 2022 - PresentDenver, Colorado, United StatesSubject matter expert on Travelport GDS TPF Galileo, Apollo and Worldspan systems, terminal access security, host terminal configurations. Responsible for applying an interdisciplinary and collaborative approach to cyber solutions. Utilizes cyber security processes, methods, techniques and tools in support of internal and external customers.
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Director, Tier 1 Support DeliverySmartsheet Aug 2021 - Jan 2022Denver Metropolitan AreaLeading transformational support opportunities while delivering an exceptional customer experience. -
Information Technology Service Management ConsultantParagon Solutions Group, Inc Jan 2021 - Aug 2021Denver Metropolitan AreaNick specializes in IT Service Management principles such as Service Desk, Incident and Problem Management. Transformation leadership driving positive business outcomes and costs savings through continual improvement programs to optimize customer service and business processes. -
Director - Customer Operations And SupportTravelport Mar 2015 - Sep 2020Denver, Colorado, United StatesIn my current position I am a key member of the Travelport support leadership team helping drive the growth of Travelport’s $2B+ revenue base, I currently lead strategic direction and day-to-day operations of 2nd line support of subject matter experts across Fares and Pricing, Ticketing and Booking File, Point of Sale, Global Supplier Support for Airlines and Global Incident Management. I am a key change driver and advocate for continual customer experience improvements. • Achieved $2.27M in full year support savings – 46% reduction of full year budget.• Realized $1M savings in Agency Debit Memo budget while driving new support capabilities.• Renegotiated Vendor SOWs driving $300k in annualized savings. • Realignment of 3rd level support function from Technology division into SME support area.• Redesign and retrain of crisis management function from offshore 3rd party vendor to insourced Help Desks.
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Director Technical SupportTravelport Jun 2005 - Sep 2020United States
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Head Of Global Helpdesk ServicesTravelport 2012 - 2015Centennial, Colorado, United States• Recommended and implemented strategy of insourcing Hospitality (Car and Hotel) support from Delhi, India to Travelport strategic offices in Dublin and Atlanta.• Rebranded and formed Global Supplier Support team for air, car and hotel.• Insourced US and Canada Help Desk from India to drive customer experience improvements and customer retention.• Implemented Worldspan support and regionalized 2nd level to global strategic offices in Sydney, Dubai, Langley and Denver.• Delivered on strategy to create grass roots Fares Support to a leading-edge global team.• Achieved $3.1M in help desk savings by outsourcing US, LATAM and European help desks to channel partner in Bucharest, Romania.
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Director Technical SupportCendant 2006 - 2012Centennial, Colorado, United StatesPart of the Technology Leadership Team Delivering Service Desk solutions through ITIL best practices. • Delivered global account solutions and data migration of PNR and profiles through automation.• Led acquisition of API Support offering global service for customer API developers.• Aligned the Network Operations Center with the 24x7 GSC support.• Aligned of Product Enablement and provisioning.
Nick Byrne Skills
Nick Byrne Education Details
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East Devon College - United KingdomTravel And Tourism
Frequently Asked Questions about Nick Byrne
What company does Nick Byrne work for?
Nick Byrne works for Travelport
What is Nick Byrne's role at the current company?
Nick Byrne's current role is Senior Cyber Security Engineer II.
What is Nick Byrne's email address?
Nick Byrne's email address is ni****@****eet.com
What is Nick Byrne's direct phone number?
Nick Byrne's direct phone number is +197375*****
What schools did Nick Byrne attend?
Nick Byrne attended East Devon College - United Kingdom.
What skills is Nick Byrne known for?
Nick Byrne has skills like E Commerce, Vendor Management, Outsourcing, Product Management, Airlines, Travel Technology, Business Analysis, Management, Program Management, Change Management, Strategy, Account Management.
Who are Nick Byrne's colleagues?
Nick Byrne's colleagues are Filipa Rodrigues, Doug Hacker, Angela Hebden, Srk P, Pete Bussell, Muhanad Salaheldin, Loretta Bouchedid.
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Nick Byrne
Denver, Co4gmail.com, wright.com, meaa.org, stryker.com2 (901) 8XXXXXXX
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Nick Byrne
Biotech Research Scientist And Engineer At Byrne Scientific Engineering ServicesAntioch, Ca1sophion.com1 +173286XXXXX
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Nick Byrne
Marketing Operations & Automation Professional | 2X Marketo Certified ExpertBeaverton, Or7gmail.com, yesler.com, fairviewinvest.com, gmail.com, avionos.com, m2pmarketingllc.com, ccmg.com -
Nick Byrne
Raleigh, Nc
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