Nick Dewitt Email & Phone Number

Grand Rapids, Michigan, United States

Essential Functions:- Act in a leadership role as it relates to the CSM position, including coaching, New Hire training, escalation assistance and Customer Education.- Work with customers to review their digital performance- Provide optimization recommendations to improve all aspects of the customers’ websites- Perform basic website edits- Ensure strategy and customer’s KPIs are communicated, understood and implemented by cross-functional teams- Understand the… Show more Essential Functions:- Act in a leadership role as it relates to the CSM position, including coaching, New Hire training, escalation assistance and Customer Education.- Work with customers to review their digital performance- Provide optimization recommendations to improve all aspects of the customers’ websites- Perform basic website edits- Ensure strategy and customer’s KPIs are communicated, understood and implemented by cross-functional teams- Understand the customers’ business goals to anticipate future needs- Prioritize and improve resolution on escalated customer issues- Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders- Assist business leads in driving client retention and identifying business growth opportunities Show less

Essential Functions:- Work with customers to review their digital performance- Provide optimization recommendations to improve all aspects of the customers’ websites- Perform basic website edits- Ensure strategy and customer’s KPIs are communicated, understood and implemented by cross-functional teams- Understand the customers’ business goals to anticipate future needs- Prioritize and improve resolution on escalated customer issues- Manage multiple accounts… Show more Essential Functions:- Work with customers to review their digital performance- Provide optimization recommendations to improve all aspects of the customers’ websites- Perform basic website edits- Ensure strategy and customer’s KPIs are communicated, understood and implemented by cross-functional teams- Understand the customers’ business goals to anticipate future needs- Prioritize and improve resolution on escalated customer issues- Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders- Assist business leads in driving client retention and identifying business growth opportunities Show less