⇨ Served as an SME and strategic partner across departments and decision-makers to enhance operations and drive overall efficiency by recommending policy and procedural changes. ⇨ Defined and improved financial and business performance targets, oversaw budgeting, and optimized costs and expenses for each department. ⇨ Fostered a collaborative and inclusive work culture for employees, customers, vendors, and the community. ⇨ Managed the full lifecycle of innovative projects, negotiated solutions, and oversaw bid packages for systems upgrades and transition. ⇨ Spearheaded cybersecurity and technology solutions (supported the integration of iPads into field operations as well as the Unmanned Aircraft Systems line inspections).

1. Strategic Leadership:⇨ Develop and implement short-term strategies to achieve operational excellence during the interim period.⇨ Provide visionary leadership to align the utility's activities with organizational goals and industry standards.2. Regulatory Compliance:⇨ Stay abreast of industry regulations and standards, ensuring the utility's operations remain in compliance with local, state, and federal requirements.⇨ Interface with regulatory bodies to address inquiries, submit reports, and participate in regulatory proceedings.3. Financial Management:⇨ Oversee financial planning and resource allocation to optimize the utility's financial performance.⇨ Identify cost-saving opportunities and implement measures to enhance financial sustainability.4. Stakeholder Engagement:⇨ Cultivate positive relationships with key stakeholders, including customers, government agencies, community leaders, and industry partners.⇨ Communicate effectively with the public to address concerns, provide updates, and promote a positive public image.5. Personnel Management:⇨ Provide leadership and guidance to the utility's staff, fostering a culture of safety, innovation, and continuous improvement.⇨ Oversee hiring, training, and performance management processes.6. Technology and Innovation:⇨ Evaluate and implement technological advancements to enhance the efficiency and reliability of the utility's operations.⇨ Explore innovative solutions to address emerging challenges in the electric utility industry.7. Reporting and Communication:⇨ Prepare and present regular reports to the board of directors, shareholders, and other relevant stakeholders.⇨ Communicate effectively with all levels of the organization to ensure transparency and alignment with organizational goals.

⇨ Served as an SME and strategic partner across departments and decision-makers to enhance operations and drive overall efficiency by recommending policy and procedural changes. ⇨ Defined and improved financial and business performance targets, oversaw budgeting, and optimized costs and expenses for each department. ⇨ Fostered a collaborative and inclusive work culture for employees, customers, vendors, and the community. ⇨ Managed the full lifecycle of innovative projects negotiated solutions, and oversaw bid packages for systems upgrades and transition. ⇨ Spearheaded cybersecurity and technology solutions (supported the integration of iPads into field operations as well as the Unmanned Aircraft Systems line inspections).

⇨ Spearheaded process improvements for receiving and shipment of materials within the Army War Reserve Deployment inventory management system to provide on-site support for the DoD employees. ⇨ Processed multi-million-dollar account reconciliations. Led the integration of innovative technologies and trained employees on new systems and applications.

⇨ Promoted to Operations Manager to improve operational planning and resource allocation. ⇨ Managed daily operations, and developed a team of Route Supervisors, Drivers, and Conductors through comprehensive training, SOPs, and mentoring. ⇨ Scheduled and tracked transportation routes and services. ⇨ Resolved customer issues and complaints.