•Managed operations, compliance and performance of the North American Division•Developed strategic business plans, accountable for delivering departmental performance metrics•Directed with a decision making approach that models and teaches the proper inclusion of analytics, team ideas and personal experiences•Prepared budgets relative to capital expenditures, manpower, production, and space forecasting•Assigned tasks to include supervising team leads and analyze productivity reports•Established clear and measurable expectations of performance and reviewed commitments to ensure goals are achieved•Monitored and enforced company policies in a manner to ensure a positive labor environment•Completed team/department leader performance appraisals and coached employees to develop and execute growth and development plans•Communicated customer expectations throughout the Operations Department, and ensured that all products meet customer specifications, standards and requirements•Facilitated process improvements through people deployment, productivity enhancements and high performance work teams •Planed, developed and implemented operating policies and procedures for standardization, effectiveness and efficiency in delivery of services•Administered master contracts and service agreements•Developed Board level presentations in support and opposition of individual sites and transactions•Managed various ad hoc projects and reports from multiple source indicators including KPIs

•Managed the Environmental services department of one hospital and seven medical centers, totaling more than one million square feet of operational space•Interviewed and selected all environmental services personnel•Supervised 150 + environmental services staff, concerning work techniques, quality standards, department policies•Provided training and development support and monitoring to ensure quality and compliance •Ensured general and formal inspections are completed monthly of all areas of the Hospital and medical centers•Initiated corrective action as deemed necessary and negotiated with the union to ensure company/labor accord•Prepared and administered departmental budget

•Establishes operating policies and procedures affecting areas of responsibility•Obtains bids for maintenance and capital projects, assists in negotiation of such contracts•Manage contracts with outside contractors•Ensures all department responsibilities are on schedule and within budget•Recruit, hire, train and develop staff members

•Worked with Corporate real-estate teams to determine options and costs for real estate decisions•Developed and executing short and long-term strategies for the Operations business units around their real-estate needs•Reduced the real-estate foot-print/costs and providing an overall real-estate portfolio to support the business needs