Nick Down Email and Phone Number
Highly experienced General Manager and strategic business leader, operating at Board level with a track record of building business capability and delivering bottom line value, particularly within challenging retail environments; creating and empowering high performing teams with a focus on customer service and applying personal strengths in organisation, planning, commercial acumen, organisation development and stakeholder management to ensure profitable business growth. •As Director/Head of Business for a major car dealership, drove revenues up from £8m to £40m p.a. over a 20 year period, through strategic development of the business around strong customer propositions and service delivery that grew sales and managed containment of operating expenditure to consistently grow profit margin levels.Demonstrated leadership strengths to build a team across the dealership; coaching to nurture and develop individual capability, applying strong principles of performance management to set expectations and bring focus to goal achievement, dealing with underperformance to bring about improvement and facilitating engagement of the team with the vision and objectives of the business; all of which contributed to the consistent delivery of high standards of customer care and service as key to business performance.Successfully managed change, taking the senior role in a number of projects, ensuring that the organisation adapted and benefitted from major upgrading opportunities such as new systems; that people were equipped to respond positively with shifts in the external landscape such as organisational developments with the manufacturer and respond to prevailing market conditions; ensuring that business risks were identified and managed to enable business plans to be maintained with a focus on business growth.
See Brilliance
View- Website:
- seebrilliance.org
- Employees:
- 5
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DirectorSee Brilliance Oct 2017 - PresentUnited Kingdom -
Dealer PrincipalFish Brothers Seat Swindon Feb 2017 - Oct 2017SEAT has awarded their franchise to Fish Brothers (Swindon) Limited. A great opportunity for the team and me to get the franchise where it should be for the area.
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General ManagerSwindon Seat Jul 2016 - Jan 2017Swindon, United KingdomI was asked to take on the role of General Manager Swindon SEAT / Motorpark in preparation for a relocation in 2016/17. I am responsible for the overall running of this SEAT franchised business and Motorpark selling >1000 used cars per year
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Head Of BusinessGrange Land Rover Swindon May 2015 - Jul 2016Royal Wootton BassettI am responsible for the overall running of a franchised Land Rover business selling >1000 vehicles per year.Responsible for achieving budgets and ensuring the Business successfully achieves the standards needed to represent the BrandLeading and managing the management teamResponsible for managing the training and development programme for the teamLeading and coaching the team to give a great customer experienceGrowing an excellent relationship with our manufacturer partnerResponsible for Health & Safety and Staff Duty of CareLed the relationships with external stakeholders, ensuring quality across our customer propositions and service delivery to build our position within the automotive market; building communication channels within Cambria plc, as the shareholders, to maintain their engagement with the business and integration into Cambria following acquisition. Managed new and ongoing relationships with the automotive manufacturers to identify mutually beneficial opportunities and derive optimal value from those relationships. -
Director / Dealer PrinicipalT H White Ltd Jan 1993 - May 2015Royal Wootton BassettResponsible for the overall operational management of an automotive dealership encompassing new and used car sales, servicing and maintenance workshops, parts sales and purchasing delivering £40m of annual revenues.Operated as a Director/Board Member up to May 2015, as part of the overall strategic decision making process, ensuring Board engagement with opportunities for business development and providing robust information reporting to support strategic decision making at that level. Led the team through a change of business ownership to ensure integration within the new business and maintain continuity in business performance. As Dealer Principal, led the development of sales strategy and performance to build divisional revenues, achieving 1,000+ vehicle sales per annum. Built, led, coached and performance managed a team of 50 personnel through 5 direct reports; creating a high performance culture through setting vision and objectives, establishing capability, empowerment, role modelling of standards.As Director, championed senior colleagues through a Core Values Leadership Development Programme to build internal capability and initiated training and development programmes to grow talent and establish team capability.Managed commercial performance through robust budgetary control and revenue generation, to ensure commercial/financial success and create shareholder value.Facilitated and enabled the focus on customer engagement and service excellence across the DealershipActed as Dealer Principal for the Subaru, Isuzu and Daihatsu business.Led the strategic development and implementation of new business opportunities such as the Fiat Brand Centre. Led the senior level relationships with automotive manufacturers to ensure a cohesive partnership approach to vehicle sales and customer supportResponsible for the health, safety and environmental management systems within the business and performance against standards
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Sales Specialist / System ManagerT H White Ltd Jan 1988 - Jan 1993Royal Wootton BassettI was employed by the Chairman and Managing Director as a Group Trainee to learn the businesses across the THW Group.In 1989 I joined the Land Rover business on a permanent basis in a sales role.I developed my career in the coming years by taking on additional roles - as System Manager leading the business through a significant computer upgrade and achieving the British Standard BS5750 (ISO 9002). I managed the build of the new dealership from the client's side in 1999 and the subsequent move in 2000.
Nick Down Education Details
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Berkshire College Of AgricultureAgricultural Management -
St John School Marlborough
Frequently Asked Questions about Nick Down
What company does Nick Down work for?
Nick Down works for See Brilliance
What is Nick Down's role at the current company?
Nick Down's current role is Director at See Brilliance.
What schools did Nick Down attend?
Nick Down attended Berkshire College Of Agriculture, St John School Marlborough.
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