Nick Doyle, Email & Phone Number

Leatherhead, Greater London, Gb

Accountable for the direction of Information Security and Risk encompassing Governance; Strategy, Planning, Policy, Risk Management, Architecture, Communication, and Education and AwarenessLeading the strategy and implementation of a risk based Information Security programme and function, using ISO27001 as a framework for ISMS. Programme includes policy, risk management, governance, compliance programme sponsorship, internal and 3rd party assessment, architecture and change review and governance, contract review, continual awareness and training, vulnerability management, penetration testing, incident management. Also responsible for the delivery of a world class IT service and operational excellence across the whole portfolio of Group Technology solutions. The role encompasses IT architecture, the operational running and change management of technology platforms, IT Service Delivery, Data Centre management and strategy, IT Security, IT project delivery and application support.

New York, Ny, Us

Responsible for operational excellence of the UK Data Centres and ensuring a reliable, responsive and secure operation. I work as part of a global team actively planning multinational Data Centre strategy and this also involves working closely with Product Development Teams and Business Management to set and achieve service level targets. I am also responsible for managing, coordinating and prioritising projects and enhancements to assure a sound overall uninterrupted operational architecture. My role is responsible for coordinating our PCI/DSS certification process, along with the information security department. My team are responsible for monitoring, systems maintenance, capacity management, change control, storage management, applications processing, communication, network provision, security compliance, as well as production and test environments across our international Data Centre estate.

• Strategic and tactical accountability for the leadership and continual improvement of a comprehensive, IT infrastructure strategy within a Marketing Services Provider with a £250m turnover.• Direct accountability for the effective European Service Delivery of IT estates in excess of £2m along with Supplier Management of multi-million pound supplier agreements.• Creation & implementation of corporate IT policy and procedures and continuity planning & execution.• Strong Program management stakeholder engagement at board level, delivering a proven track record of results.• Technical Leadership for over 300 servers, multiple data centres, secure cloud computing and software licence compliance.• Centralised and consolidated disparate IT teams across the business saving the company in excess of £400K per annum on salary costs.• Established, implemented and managed a central IT Infrastructure budget - up to c £3.5m - which saved the company in excess of £1m per annum.• Took full responsibility for the procurement of all IT services, saving the company in excess of £60K per annum.• Managed the deployment and ongoing operation of two tier 4 data centres, utilising virtualisation, blade and SAN technologies. Removed more than 70 physical servers from the business, producing an operational saving of more than £80k per annum in maintenance and licensing costs, as well as improving provisioning of systems by 90%.• Implemented centralised helpdesk and asset management solutions to benefit the entire group. Improved the overall customer service experience, by establishing internal SLA’s and KPI’s, and reduced the annual spend on IT equipment by redeploying assets throughout the business to reduce cost.

• Appointed to build and implement new helpdesk processes and improve backend technical infrastructure.• Built up the support team and recruited all staff to provide a professional and effective IT Service delivery model to the business.• Responsible for all software and hardware procurement, as well supplier management.• Established and managed centralised volume software licence agreements to save costs and align the entire estate with standard applications and installation packages.• Implemented major hardware and software upgrades within critical environments and drove radical improvements to both service delivery and overall departmental performance.• Brought external web servers back in-house and implemented DMZ technology to protect our internal network.• Negotiated supplier contracts and ensured we had the best commercial offerings we could achieve.