Nick Dube Email & Phone Number

Boston, MA, US

Washington, DC, US

Rowley, MA, US

Rowley, MA, US

• Work with EDI platform EDI HQ to maintain reliable communications for production, troubleshoot issues, coordinate client onboarding, and collaborate with IT and CFT.
• Utilize Wrike Project Management for new business & ongoing client services post implementation.
• Coordinates internal business partners to meet client expectations and deadlines for multiple projects at a given time.
• Leading weekly internal meetings for new trading partners.
• Assist in implementation and documentation of EDI processes and procedures.
• Monitor and resolve IT help desk tickets from internal departments and onboarding partners.

Rowley, MA, US

• Managed multiple incoming requests via MXIE phone and Salesforce regarding purchase orders, stock inquiries, returns, and more.
• 99.96% accuracy on 17,000 manually entered orders.
• Partnered with internal business units to address specialized client inquires.
• Generated leads by recognizing potential sales opportunities and providing relevant information to appropriate parties.
• Provided exceptional customer service by promptly resolving escalated issues and complaints, ensuring customer satisfaction and retention.

Cambridge, Massachusetts, US

• Managed the swimming pool cleaning schedule and performed daily inspections to maintain proper chemical levels in the pool, ensuring guest comfort and adherence to local requirements.
• Documented pertinent information in log book.

• Founded by myself & 3 partners.
• 1.1 million unique accounts registered to the server.
• Supervised staff to ensure we provided customers with fair and satisfactory solutions in real time.
• Defined and documented processes for implementing community guidelines.
• Continuously improved player experience by releasing updates that fixed glitches, added features, and held events that aligned with customer interests.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Science - As, Business Administration And Management, General