Nick Feltis Email & Phone Number

Windsor, Ontario, Canada

Built customer and clientbase through use of CRM program Drafted all necessary paperwork for the purchase of a new carGreeted guests upon entry to the dealership to aid them in all inquiriesDetermined the needs and desires of the customer to show them viable optionsExplained all vehicle features and functionsWent over financial aspects of purchasing a car and the financing options availableAttended meetings and local seminars to discuss new makes… Show more Built customer and clientbase through use of CRM program Drafted all necessary paperwork for the purchase of a new carGreeted guests upon entry to the dealership to aid them in all inquiriesDetermined the needs and desires of the customer to show them viable optionsExplained all vehicle features and functionsWent over financial aspects of purchasing a car and the financing options availableAttended meetings and local seminars to discuss new makes and models of cars and their features Show less

Windsor, Ontario

Greeted guests upon entry to the dealership to aid them in all inquiriesDetermined the needs and desires of the customer to show them viable optionsExplained all vehicle features and functionsWent over financial aspects of purchasing a car and the financing options availableDrafted all necessary paperwork for the purchase of a new carAttended meetings and local seminars to discuss new makes and models of cars and their featuresBuilt customer and… Show more Greeted guests upon entry to the dealership to aid them in all inquiriesDetermined the needs and desires of the customer to show them viable optionsExplained all vehicle features and functionsWent over financial aspects of purchasing a car and the financing options availableDrafted all necessary paperwork for the purchase of a new carAttended meetings and local seminars to discuss new makes and models of cars and their featuresBuilt customer and clientbase through use of CRM program Show less

Successfully managed the activities of 8-20 associates in multiple locations at various times throughout the day.Created training manuals for employees involving home electronics, computers, appliances, etcDeveloped, implemented and monitored programs to maximize customer satisfactionImproved service quality and increased sales by developing a strong knowledge of company's productsRoutinely prepared and evaluated CRM reports to identify problems and areas for… Show more Successfully managed the activities of 8-20 associates in multiple locations at various times throughout the day.Created training manuals for employees involving home electronics, computers, appliances, etcDeveloped, implemented and monitored programs to maximize customer satisfactionImproved service quality and increased sales by developing a strong knowledge of company's productsRoutinely prepared and evaluated CRM reports to identify problems and areas for improvementEffectively communicated with team members to maintain clearly defined expectationsAchieved 103% quota to store budget within the first year as Sales ManagerResolved customer complaints by exchanging merchandise, refunding money and adjusting billsCompleted Future Leaders program in 2014 and was on fast track to upper management before store closure in 2015Responsible for opening and closing store on a routine basisLevel A CPR/AED through St. Johns Ambulance in Feb 2015 Show less

Journalism, Communication And Media Studies

History

Education record

Sales