Nick Fuller Email & Phone Number

Woking, England, United Kingdom

(Job title change) Leading a team of product experts to deliver on product strategy and bring internal and external customers the most value from our SaaS platform.

Woking, England, United Kingdom

Leading a team of product experts to deliver on product strategy and bring internal and external customers the most value from our SaaS platform.

Woking, England, United Kingdom

Responsible for managing a global team of consultants, resourcing projects and supporting global opportunities through up-sell/cross-sell.Working with prospective and existing customers to bring them the most value from our BioPharma Lifecycle Management SaaS Platform, from a technical and commercial perspective.

Guildford, England, United Kingdom

A trusted advisor to customers, as a Technical Architect I am privileged to work with internal and external stakeholders at all levels to deliver the best time to value, ROI and profitability through the design and delivery of comprehensive solutions, involving IDBS' scientific data management software and the customer's wider application landscape.

Guildford, Surrey

Responsibility for delivery of training and consultancy services within the Professional Services organisation of IDBS. Lead consultant on a number of 'standard' and bespoke implementations of a scientific data management system to a number of customers from different Research & Development domains.A keen interest in the improvement of the onboarding process for new SaaS customers, to reduce time to ROI and ultimately enable customer success.Key activities/skills include:- Design and delivery of standard and bespoke training materials- Customer engagement and stakeholder management- Successful delivery of technical and 'soft' consultancy services, including Go Live support- Adaptability within a fast-paced and evolving software delivery environment (pivot from perpetual to subscription licensing model)- Commitment to Customer Success and the realities of a customer-centric business

Winchester, Hampshire, United Kingdom

Management of IT hardware and software implementation projects, primarily to Local Education Authority maintained schools within Hampshire. Projects included: - Complex data migrations- Infrastructure upgrades- Onboarding of new and merging SaaS customers (centrally hosted MIS system)- Successful productisation of third party applications (cost model, service definition, training offerings etc.) to existing customers to extend the organisation's product portfolio and revenue generation potential.

Basingstoke, Hampshire

Responsibility for customer implementation projects across the UK and Europe, from kick-off to successful delivery of services (technical, training) and close. Implementation of Customer Success Management (although prior to the term being widely used) to ensure renewals of maintenance contracts with strategic accounts, through:- Building relationships and trust- Holding scheduled business reviews- Making unscheduled 'courtesy calls' - Actively managing risk of churn (risk identification, mitigation/avoidance planning, action)- Scoring customer health using qualitative measures (behavioural data was limited due to the solution being installed on premise)

Guildford, Surrey

In addition to the creation and delivery of IDBS Product training, I have taken on additional responsibilities within our Global Professional Services organisation to assist with consultancy activities such as requirements gathering, software installation and configuration and project management.

Guildford, Surrey

This role has given me the opportunity for increased responsbility for management of customer training projects, as well as mentoring of new team members. In this role, I will be responsible for assessing clients' training needs, implementing the best training solution and delivering or co-ordinating the delivery of any standard or customised training materials.

Guildford, Surrey

Responsible for creating engaging, successful training collateral for classroom, remote and e-learning sessions for between one and twenty delegates.Management of small customer training projects and involvement in the generation of an internal induction system for new employees at IDBS.

Basingstoke, Hampshire

Responsible for the planning, preparation and delivery of engaging, successful lessons for students between the ages of 11 and 16 in all three Sciences. Form tutor to a vertical group of twenty-five students from across the entire school; including experience with child protection, SEN and pastoral care matters.

Pgce, Secondary Education And Teaching (Chemistry)

Bachelor Of Science (Bsc), Biochemistry

Education record