Nick Fuller Email and Phone Number
A client-focused, professional Technical Architect and Professional Services Resource Manager skilled in delivering customer success through IT solutions.Prior experience includes building and delivering engaging, effective training and meeting complex customer consultancy needs through hard work, excellent interpersonal skills and acute business awareness.With thirteen years' experience and an excellent track record, I have delivered successful services, developed and delivered complex training and technical solutions to customers across a wide range of domains including education, pharmaceuticals, food & drink, oil & gas and agriculture, from the very first engagement to successful project closure. Keen commercial awareness, excellent interpersonal skills and a deep understanding of the challenges customers face have enabled me to build trust, foster strong partnerships and make customers successful, leading to many opportunities to upsell and cross-sell products.Adaptability, empathy, initiative and time management are the key strengths which have allowed me to excel in such demanding roles and ambition is my key driver when looking to further my career.
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Head Of Product EnablementIdbs Apr 2024 - PresentWoking, England, United Kingdom(Job title change) Leading a team of product experts to deliver on product strategy and bring internal and external customers the most value from our SaaS platform. -
Head Of Strategic SolutionsIdbs Dec 2023 - Apr 2024Woking, England, United KingdomLeading a team of product experts to deliver on product strategy and bring internal and external customers the most value from our SaaS platform.
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Gps Resource ManagerIdbs Jul 2021 - Dec 2023Woking, England, United KingdomResponsible for managing a global team of consultants, resourcing projects and supporting global opportunities through up-sell/cross-sell.Working with prospective and existing customers to bring them the most value from our BioPharma Lifecycle Management SaaS Platform, from a technical and commercial perspective.
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Technical ArchitectIdbs Jun 2020 - Jul 2021Guildford, England, United KingdomA trusted advisor to customers, as a Technical Architect I am privileged to work with internal and external stakeholders at all levels to deliver the best time to value, ROI and profitability through the design and delivery of comprehensive solutions, involving IDBS' scientific data management software and the customer's wider application landscape.
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Gps And Education Delivery ConsultantIdbs Jan 2019 - Jun 2020Guildford, SurreyResponsibility for delivery of training and consultancy services within the Professional Services organisation of IDBS. Lead consultant on a number of 'standard' and bespoke implementations of a scientific data management system to a number of customers from different Research & Development domains.A keen interest in the improvement of the onboarding process for new SaaS customers, to reduce time to ROI and ultimately enable customer success.Key activities/skills include:- Design and delivery of standard and bespoke training materials- Customer engagement and stakeholder management- Successful delivery of technical and 'soft' consultancy services, including Go Live support- Adaptability within a fast-paced and evolving software delivery environment (pivot from perpetual to subscription licensing model)- Commitment to Customer Success and the realities of a customer-centric business
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It Project ManagerHampshire County Council Oct 2017 - Jan 2019Winchester, Hampshire, United KingdomManagement of IT hardware and software implementation projects, primarily to Local Education Authority maintained schools within Hampshire. Projects included: - Complex data migrations- Infrastructure upgrades- Onboarding of new and merging SaaS customers (centrally hosted MIS system)- Successful productisation of third party applications (cost model, service definition, training offerings etc.) to existing customers to extend the organisation's product portfolio and revenue generation potential. -
Training And Implementation ConsultantOriginal Software Oct 2015 - Oct 2017Basingstoke, HampshireResponsibility for customer implementation projects across the UK and Europe, from kick-off to successful delivery of services (technical, training) and close. Implementation of Customer Success Management (although prior to the term being widely used) to ensure renewals of maintenance contracts with strategic accounts, through:- Building relationships and trust- Holding scheduled business reviews- Making unscheduled 'courtesy calls' - Actively managing risk of churn (risk identification, mitigation/avoidance planning, action)- Scoring customer health using qualitative measures (behavioural data was limited due to the solution being installed on premise) -
Training Consultant / Professional Services ConsultantIdbs May 2015 - Oct 2015Guildford, SurreyIn addition to the creation and delivery of IDBS Product training, I have taken on additional responsibilities within our Global Professional Services organisation to assist with consultancy activities such as requirements gathering, software installation and configuration and project management.
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Training Consultant 2Idbs Apr 2014 - May 2015Guildford, SurreyThis role has given me the opportunity for increased responsbility for management of customer training projects, as well as mentoring of new team members. In this role, I will be responsible for assessing clients' training needs, implementing the best training solution and delivering or co-ordinating the delivery of any standard or customised training materials.
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Training ConsultantIdbs Jul 2012 - Apr 2014Guildford, SurreyResponsible for creating engaging, successful training collateral for classroom, remote and e-learning sessions for between one and twenty delegates.Management of small customer training projects and involvement in the generation of an internal induction system for new employees at IDBS.
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Science TeacherBrighton Hill Community College Aug 2011 - Aug 2012Basingstoke, HampshireResponsible for the planning, preparation and delivery of engaging, successful lessons for students between the ages of 11 and 16 in all three Sciences. Form tutor to a vertical group of twenty-five students from across the entire school; including experience with child protection, SEN and pastoral care matters.
Nick Fuller Education Details
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Secondary Education And Teaching (Chemistry) -
Biochemistry
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Farnborough Sixth Form College
Frequently Asked Questions about Nick Fuller
What company does Nick Fuller work for?
Nick Fuller works for Idbs
What is Nick Fuller's role at the current company?
Nick Fuller's current role is Product strategy and delivery specialist.
What schools did Nick Fuller attend?
Nick Fuller attended University Of Southampton, University Of Southampton, Farnborough Sixth Form College.
Who are Nick Fuller's colleagues?
Nick Fuller's colleagues are David Last, Jamie Bellamy, Alison Campbell, Seyi Sodiya, David Birch, Herman C., Mike Green.
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2fullerir.com, uk.tesco.com3 +441992XXXXXX
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3edcoms.co.uk, gmail.com, everfi.com2 +442074XXXXXX
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Nick Fuller
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