Nick Gilbert Email & Phone Number

Customer centric Service Designer, Certified SAFe® 6 Practice Consultant, Scaled Agile Transformation lead and strategic thinker enabling complex digital technologies which deliver digital and future proof service for both the U.K. and Irelands national critical infrastructures. Agile Coach leading the deployment of SAFe® and acting as both Release Train.

In addition to continuing the role of Senior Operational Design Consultant representing the Operational Service Lean Portfolio as the lead assessor interlocking between business demand and delivery where any element Vodafone Business global support was required. Acting as an Agile business lead assessing all demands for customer deals, strategic.

Accountable for Operational Design Consultancy for multiple New Product Development programmes and large complex customer deals. Ensuring that Vodafone Group products are designed, developed, and delivered to optimum standards, enabling Customer Operations to provide an excellent customer experience. Leveraging SAFe Agile and Lean Portfolio Management.

Accountable for the business relationship and IT Service Management for multi-national and strategic Vodafone Group Enterprise Operations customers across multiple regions, countries and across various technical products and services. Subject matter expertise on various suites of managed service products and advocacy of such products for both Vodafone and.

Managing the UK service relationship and delivery for multiple of the highest profile Vodafone multi-national corporate accounts (including three years as a dedicated Local Service Manager for one of Vodafone’s top 10 UK multi-national corporate customers – a Global Investment and Retail Bank). Ensuring the local customer service model is both meeting and.

Working independently at a remote client location and dealing with all aspects of customer and service management. Acting as the first point of contact for client enquiries relating to all aspects of the Vodafone service including technical devices (both data and voice), billing, network, international usage as well as general day-to-day management of the.

Dealing directly with the public in sales, customer service and a technical role. Circa one year as Retail Assistant Manager. Promoted after examination assessment to Retail Store Manager in July 2006, and directly in charge of the running of a retail store consisting of approximately five team members.Notable Awards: Identified by Senior Management Team.

Btec National Diploma, Visual And Performing Arts, Distinction

Education record