Duties as a VIP Support Technician include:• Onsite support to Board, CEO and ExCo staff as priority• Reviewing and responding to technical support tickets• Proficient use of azure portal for tasks relating to account activation, Multi-Factor Authentication (MFA) checks and Intune group assessments • Talking directly to the customer to determine the nature of the technical issue• Utilizing remote support software to assist staff WFH• Identifying the nature of the hardware, software, or networking issue• Providing the staff with resolution choices• Installing new hardware systems, software upgrades, or networking cables• Fixing any software or hardware issues• Providing minor technical or operational training• Completing IT support logs• Accessing and adjusting corporate mobile plans via the OPTUS portal• Providing a professional and seamless IT experience to all AMP staff

Duties as a Service Desk Analyst include:• Reviewing and responding to IT support tickets • Basic knowledge of Microsoft office applications and in-depth troubleshooting skills• Availability to work rotating roster covering all business hours• Talking directly to the customer to determine the nature of the technical issue• Utilizing remote support software to assist staff WFH• Onsite support to Board, CEO and ExCo staff as priority• Identifying the nature of the hardware, software, or networking issues• Solving IT issues within a timely manner and updating staff with relevant information• Installing new hardware systems, software upgrades, or networking cables• Fixing any software or hardware issues• Providing minor technical or operational training• Completing IT support logs and running support ticket reporting

Duties as a property assist admin include:• Reviewing and assigning work orders to vendors• Adjusting and uploading yearly budget via property management system• Liaising with vendors regarding past/current/future works on AMP sites• Assist project managers with relocation projects• Liaising with site contacts for proactive relocation requirements• Communicate with workplace teams regarding site changes/closures• Weekly catchups with workplace manager to discuss workplace improvement strategies• Arrange meetings with vendors to discuss/adjust ongoing site works