Nick Mikula Email & Phone Number

Chicago, Illinois, United States

• Primary point of contact for all questions or issues related to employees payroll runs.• Provide companies and employees support on all Payroll related questions and address via email and live messaging.• Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients.• Work with other teams to ensure any customer escalation is resolved in a quick and efficient manner.

Chicago, Illinois, United States

• Collaborated with 3PL teams, field service vendors, and tech teams to successfully maintain a 1000+ unit free sample kiosk network nationwide that provides a merchandise sales lift for retail client campaigns.• Monitored Retail Pilots/ VIP stores for service completion, inventory, errors, and consumer interaction. • Facilitated coverage gaps with 3PL services. Scheduled network of technicians for multiple weekly sample refills, merchandise services, on-demand sample refills, and equipment maintenance.• Managed 3PL service templates. Negotiated contracts and trained vendors to maintain kiosk uptime.• Resolved store manager escalations with increased services and repairs. Provided sales lift for higher visibility kiosk relocation. Coordinated with newly acquired stores on kiosk installs.• Strategized with Client Success, Software, Tech and Engineering teams for kiosk updates, client requirements, and established escalation paths. Managed project for 3PL to observe success rates of Scan and Go Consumer Experience before network wide deployment.

Chicago, Illinois, United States

• Provided high quality diagnostic phone, email, and Freshdesk support for the call center hotline. Maintained Network health with updated tickets/alerts, Instant Savings, and resolved troubleshooting escalations. • Reported on service corrections, conflicts, and execution trends to Operations and Client Success teams.• Piloted Service Exception Audit for compliance scores. Prioritized service requests for the Engineering team. • Managed location audit for kiosk visibility. Scored vendor and 3PL compliance points.• Coached low performing compliance clubs. Advocated for vendor needs during Covid Pandemic.

Chicago, Illinois, United States

•Published construction and renovation project accounts for ConstructionWire, as a lead generation source for contractors. Researched city planning minutes, news alerts, zoning boards, and bidding announcements for information and contacts.

Chicago, Illinois, United States

• Theatre Credits include: Red Orchid Theater, Stage Left, Cor, New Leaf Theatre, Greasy Joan, Gift Theatre, Abbie Hoffman Festivals, Signal Ensemble Theatre, Chicago Shakespeare, Ka-Tet Theatre, Right Brain Project, Mary Arrchie, The Nine, 20%, Infusion.• Established Octavarius and Sam Hill Improv Groups. Wrote scripts, created production materials and schedules, conducted marketing campaign, negotiated appearances, and managed scheduling conflicts with members. Created viral sketch comedy videos. • Created non-for-profit film company, CNGM Pictures, which was financed by fundraising activities, marketing of films, and donations. Wrote and implemented scripts, created production materials and schedules, conducted marketing campaign, managed scheduling conflicts with members.• Created voice over project for industrial use and training films for KFC.

Chicago, Illinois, United States

•Prioritized between Salesforce queues and Zendesk tickets to resolve the sales team’s time sensitive requests to accurately evaluate merchant’s current score, convert leads, and edit accounts within one hour. •Created data quality practices for global standards and operational improvement for the Chennai Team.

Chicago, Illinois, United States

•Converted, categorized, and ranked 100 merchant leads into accounts daily from online review sites.•Completed purchase orders based on city market needs. Immediate resolution to “Get Featured” requests.

Chicago, Illinois, United States

• Managed Inbound Merchant accounts with different campaign structures (private sale, marketplace, email blasts), and suggested the best fit for their ROI while managing expectations.• Collaborated with Risk Management, Sales, and Editorial teams to construct deals, confirm price points, deal margins, and site placement. Researched similar deals from deal estate.

Chicago, Illinois, United States

•Co-wrote and workshopped weekly sketch shows, podcasts, and video content.

Chicago, Illinois, United States

•Created 39 deals daily. Collaborated with Sales, Customer Service, and Risk Management teams for deal points, fine print, and redemption Instructions. Specialized in the GrouponLive Deal Creation Team.

Chicago, Illinois, United States

• Advertised appointments to maximize lease signing revenue.• Responded to client inquiries, processed payments, and arranged cooperative deals.

Chicago, Illinois, United States

• Increased audience engagement for underselling productions.