Nick Perry Email & Phone Number

Hemel Hempstead, United Kingdom

Providing IT support for local and remote users.Using Resolution system to manage incidents.Deploying Windows OS and software packages through SCCM 2012Maintaining the IT team SharePoint Site.Creating and managing user and computer accounts in Active Directory.Creating and managing user mailboxes in Exchange.Installing Windows 7 on Apple Macs via.

Hemel Hempstead, United Kingdom

Using HPOVCM/Radia to image laptops & desktopsCreating/Deleting DHCP scopesSetting up Blackberry devices for activation using Blackberry ManagerTroubleshooting Blackberry issues1st Line support for Printer issues and ‘Assistive Technology’ software (Dragon Naturally Speaking, Jaws, Zoomtext)Resolving any incidents received within the agreed SLAUsing HP.

Evaluation of new equipment (laptops, desktops, printers etc.)Writing evaluation reports and submitting to technical design authority.Writing change requests to add products to products and services catalogue.Creating Goldbuilds for laptop & desktop machines.Using Altiris to create Goldbuild images.Imaging laptops & desktops.Building servers with Windows.

Using HP Service Desk to deal with Requests for Service from 43 sites across the UK.* Using Windows 2000 & Windows Server 2003 to create computer names and adding users to Admin groups.* Creating groups and mail in databases in Lotus Notes.* Writing change requests for approval by the change team.* Installing printer drivers and creating print queues in.

• Front Line Local Support, which consists of, maintaining all IT equipment (including photocopiers and faxes), reporting any fault that I could not deal with to the help desk and sorting other general queries that the.
• Assisted in the installation of a new IT system in the department.
• Deputy Financial Assessor Manager covering for the Manager once a week and during times of absence – general line management, collating statistics, dealing with customer problems.
• CMS checker – checking customer claim forms/evidence to support claims.
• Deal with incapacity benefit claims.
• General admin duties

General office work, basic finance (e.g. taking in cash and dealing with invoices) and serving customers. I have also designed and maintained a database.