Nick Phillips Email & Phone Number

Sussex, United Kingdom

Participating in Shoresearch seashore biodiversity surveys and assisting with Wild Beach Sussex seashore-inspired outdoor learning for schools and young people.Also doing Big Seaweed Search for Marine Conservation Society / London Natural History Museum.

Brighton, United Kingdom

Consultant Business Analyst, working closely with clients and development teams to define, deliver and support a variety of IT solutions, using agile and waterfall methods.Requirements capture, analysis, modelling and design of client solutions - highly detailed documents and models.Client engagement pre- & post-sales and in application support.Defining.

Brighton, United Kingdom

Providing Business Analysis, IT Consultancy and Project Management.Currently delivering my services as a consultant with RDF Group.My most recent independent engagement was a CRM consultancy for a client in the Brighton area.

West Sussex, United Kingdom, United Kingdom

Providing BA consultancy to RDF client CWP on a project for a major client. Communicating with teams located across time zones, my work has entailed detailed requirements analysis and validation, leading to the documentation of use cases, operational specifications and wireframes, with a focus on detailed requirements traceability, and strict change.

Brighton, United Kingdom

• CRM, technical and business consultancy.
• Technical and business documentation of MS Dynamics CRM / xRM incident management system at core of client's business - involved reverse engineering business processes and technical investigation
• Creation of new QA environment
• IT audit and recommendations to CEO
• Interim IT management and handover to incoming Head of ITEngagement was via James Chase Solutions.

• Led a major project to review, improve and/or replace CRM and billing processes and systems.
• Led cross-functional team achieving preferred new solution / supplier for CRM and Billing, featuring:
• Detailed requirements analysis / RFP doc, following extensive business process mapping & design
• Rigorous product selection and hands-on workshops

• Business analysis, project management and hands-on scripting
• Product manager for CRM & Finance systems, analysing and specifying process and system change
• Delivered back office, data and infrastructure projects
• Directed developers including offshore teams
• Delivered staff training and knowledge transfer
• Hands-on SQL scripting and data reporting (eg KPIs)

• Internal IT Consultant to the COO / CTO
• On company merger, unified business-critical Finance processes; managed transition of staff to new leaders
• Delivered website, data centre and telephony projects
• Hands-on SQL scripting and data reporting (eg KPIs)

• First role with what is now Digital Property Group.
• Directed Findaproperty development team & programme
• Operational responsibility for Findaproperty website and property data feeds – high availability website
• Delivered website and infrastructure projects
• Specification and development of data index

• Managed team responsible for CRM implementation and BAU support contracts and pre-sales engagement.
• Managed project office and 7 implementers / trainers
• Managed contracts of varying scale and resource allocation in a busy small company, reporting to the MD
• Customer account management, communications and issue resolution
• Included pre-sales and several international clients

• Built / managed web & database development and support team and responsible for implementing major cross-divisional web-based systems.
• Led and managed business change – creating and deploying a web/SQL modular CRM for disparate services and locations, providing “one view of customer”
• Forged relationships across a complex business
• Built and managed web applications team of 9
• Delivered numerous software projects – bespoke development, proprietary systems, integration
• Introduced quality procedures and processes

London, UK And Nairobi, Kenya

• Initially recruited to provide hands-on support and training in E&S Africa, I saw and progressed the opportunity to devolve support and responsibility - an initiative which extended internationally and culminated in an.
• Delivered IT consultancy to 20+ country operations
• Changed how international IT support was delivered by creating a devolved team, reducing inefficiency and cost
• Fixed IT problems for, and trained hundreds of users
• Installed PC networks
• Frequent international travel; initially based in Nairobi

Peterborough, UK

• National responsibility for wildlife conservation data as Senior Scientific Officer in a UK Government agency.
• Managed corporate data strategy and collection
• Represented UK at EU meetings
• Development and release of PC database package

Cambridge, United Kingdom And Kew Gardens, United Kingdom

• One of the founding developers at an international data centre, writing database, data integration and publishing software. Also responsible for managing systems and supporting users.
• Software design, development and support (COBOL)
• Managed systems across multiple sites
• Provided IT support at WWF HQ in Switzerland
• Skills transfer to scientists in Czechoslovakia

Huntingdon, United Kingdom

• Responsible for software development, data management, design and direction of a national event recording system.
• Co-ordinated GB nature reserves data network
• Software development
• Developed nature reserve planning framework

Hampshire, United Kingdom

• One year contract to compile register of important and at risk wildlife sites, working closely with local councils and volunteers.
• Designed information system
• Compiled, analysed and presented data
• Worked with volunteers and specialists

UK And Ireland

Negev Desert, Israel

Field research into desert agriculture and ecology. Internship as part of my degree course at University of Hertfordshire.

London, United Kingdom