Nick Read Email & Phone Number

Caudwell Children aims to change the futures of all disabled children providing access to the services, equipment, therapies and treatments they need.To increase awareness and understanding of the needs of disabled children across the UK.To enable disabled children to lead an active and independent life reaching their full potential.To enable disabled children to lead ordinary livesVisionA world where all disabled children and their families have choice, opportunity, dignity and understanding.MissionPractical and emotional support through compassionate and efficient services.MottoWhatever It Takes

Amersham, Buckinghamshire

The purpose of my role is to maximise income and profit of the Services Division through targeted business development with clinical teams, Business Managers and the Referral Management Centre team through effective coaching, development and performance management. This includes delivering and maximising current contracted services and developing new opportunities, working closely with the Business Development team whilst ensuring professional operational standards and excellence in customer care are implemented and maintained across the services business.

Responsible for the management of healthcare services contracts providing Ophthalmology and identifying commercial and service improvement opportunities.

• Main objectives of the role are to maximise income and profit across the area of twenty-five practices through targeted business development, coaching and performance management of the practice management team.• Financial analysis leading to specific action plans for each practice• Assisting the practice teams to achieve and maintain CQC compliance• Responsible for annual income target of £17m and EBITDA target of £3.6m• Half-year results show year on year growth of 6% income and 4% EBITDA• Successful transition through re-structure where two tiers of management were integrated into one• Nominated ‘Area of the year’ 2011/12.• Responsible for maximising income and profit of the Area through targeted business development• Coaching and performance management of Practice Management teams• Key relationship management with NHS Primary Care Trust’s, suppliers and perfomers within practices

Tamworth

• Overall responsibility for the performance of this Premier club, with a membership base in excess of 3500, including responsibility for health and safety, maintenance and standards, sales and retention, group exercise timetables and gym standards.• Achieved the highest score on the region in August and September in the club operations audit, the club having achieved the lowest score on the region in June.• Ensured maximum retention of existing membership through implementation of a comprehensive calendar of social and club events. • Constant assessment and improvement of club standards, seeking feedback from members and employees to improve the experience of both.

Nottingham, United Kingdom

• Growing the member count to the highest level since club opening • Instrumental, along with the General Manager, in increasing member satisfaction from bottom on the company to top three.• Part of a four-person Senior Management team holding overall responsibility for club operation and Health and Safety during all opening hours.• Responsible for growing sales, driving retention and reducing attrition through the key tasks of selling membership and selling participation.• Managing and controlling all aspects of the club membership population in excess of 6000• Managing, mentoring and developing the sales and retention team.Achievements:• December 2008 member count target by 1st March 2008• highest membership contribution to the profit line since opening• Nominated for Operational Club of the Year 2007• Nominated for Progress Club of the Year 2007• greatest year on year profit improvement as a club on the region • highest Brand Standards Audit score ever recorded by a David Lloyd club.

Birmingham, United Kingdom

• Managing a team of 37 staff in the flagship store in Birmingham City Centre.• Managing and driving performance throughout a large sales team, focussing on service and results in a highly competitive environment.• Achieving an annual nett profit for the first time since store opening.• Attaining a level of consistency unparalleled by any other store in the West Midlands• Implementation of systems to obtain targets and compliance with company procedures including overseeing all administration processes including audit. • Consistently overachieving financial target. Achieved ‘Most Improved Store’ award September 06 and ‘Manager of the Month’ award in September and October 06.• Successful track record as a mentor – 7 staff have moved on to more senior positions within the organisation in 2006. Also used as the base for manager designates to undertake their training.• Leading a senior team of ‘excellent’ performers tasked with benchmarking under performing stores and designing operational plans for recovery. Succesful outcomes in all 5 stores.

Birmingham, United Kingdom

Coventry, United Kingdom