• Guide service line leadership on all HR matters within the business unit (current headcount of 556 employees across 6 different countries within Strategy and Design group)• Lead business unit through annual talent management cycle including annual reviews, promotion cycles, goal planning and setting, merit allocations • Analyze trends and metrics in partnership with the HR operations to develop solutions, programs and policies• Manage and resolve employee relations issues including performance management, HR investigations and terminations through coaching, counseling, career development, disciplinary actions• Maintain knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance (partners with the legal department as needed/required)• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention• Provide employee and management support through multiple acquisitions (process and policy harmonization, employee communications and operations)• Lead staffing operations and resource management for the business unit• Manage resource coordinator

• Plan and execute the staffing for 125+ business management consultants, while aligning the right talent to support client needs• Communicate staffing assignments to consultants• Manage 35+ staffing requisitions per month• Consult with account managers/client leads to identify open resource needs and determine appropriate acquisition of resources (FTE, division, contractor, direct hire) • Engage with consultants to identify new assignments that help meet career goals and maximize utilization; understand capabilities, skills and interests of employees in order to factor in to staffing decisions• Partner to each Market Leader on resource availability, status of opportunities, office metrics, issues, etc)• Collaborate with recruiting team to facilitate staffing of contract labor and/or direct hires• Facilitate weekly sales and availability conference calls • Track headcount & report on various business metrics • Ensure accurate consultant hours/projected utilization in ERP system (Workday)• Monitor data in ERP to ensure accuracy; update data as needed (opportunity close dates, revenue, opportunity status, resource taggings, time submittal, etc)• Manage onboarding and mentor/coaching programs for New Hire consultants in order to reduce ramp up time and enhance employee satisfaction and retention

Operations Manager – Canada Strategic Business Unit - Dec 2013 to Dec 2015▪ Manage all relationships with Canadian clientele (25 clinics across Canada)▪ Advise on all Operational and HR related aspects of Member clinics - Flow and Conversion- Customer Service; Patient experience and conflict resolution- KPI analysis, reporting and delivering recommendations to clientele▪ Source subject matter experts for any projects outside of my background/expertise▪ Lead Canadian management team in all growth initiatives; membership developmentOperations Manager – Member Integration Team - Dec 2012 to Dec 2013▪ On-boarded all new clientele into the Membership▪ Primary contact both internally and externally for new member inquiries - Responsible for direct reporting of onboarding progress to VP of Integration- Managed the implementation of all required foundational items for all new members

▪ Sourced external and internal employees through a variety of recruitment strategies - Consistently managed approximately 25 to 30 active recruitments at all times ▪ Created and managed job descriptions, job ads, offer letters and onboarding documents for all recruitments

Responsible for day to day operations within the Los Angeles office - Maintained a consistent and readily available staff for new clientele- Direct liaison between top 25% of highest grossing client accounts and external employees- Project management (continual process creation and improvement) ▪ Managed all recruitment of new external employees- Supervised junior recruiters and oversaw their hiring accounts▪ Responsible for maintaining a strong presence at all local healthcare recruitment fairs in LA County

Business Management Intern ▪ Managed customer inquires and ensured customer satisfaction▪ Determined and delegated daily tasks to employees▪ Weekly design of marketing strategies for merchandise displays