Nick Sutton Email & Phone Number

Coventry, Gb

Leicester, United Kingdom

To support resolving customer complaints preventing them going to the ombudsman. Looking at where the customers Journey has falling down. Resolving any issue that arises putting them back on track with a smoother journey, guiding them through to the best outcome.

Leicester, United Kingdom

My duties include the registration of supplies and meter installation for new connection properties for a portfolio of large property developers. These range from 1 plot sites to large developments of over 1500 properties to the first customer receiving a bill. this would include Effective management of relationship with high level third parties face to face, over the phone and written to ensure continuation of business, Ensuring a high level of accuracy when taking information and entering data on registration of a new supply. Prioritisation of own portfolio ensuring customers receive the highest level of customer service possible. Effective collection of debt often which includes complex complaint accounts while maintaining relationship to obtain more business. Give Up Take On of accounts to new occupiers while ensuring that customers are on the best product for them and cross selling whenever possible. Quickly identifying customers’ needs to ensure problems are resolved efficiently. Negotiation of repayment plans following resolution of a dispute

Leicester, United Kingdom

Customers would confirm a different meter serial id and resulting in under / over billing. My duties were to correct the meter details on all relevant parties. Contacting customers, preparing site visits and re billing. Quickly identifying customers’ needs to ensure problems are resolved efficiently. Negotiation of repayment plans following resolution of a dispute

Leicester, United Kingdom

This would range third party company that holds electricity registration data not confirming registration all the way up to the previous supplier's sending incorrect information, creating wrong meter set up (also known as a cross meter) and this is where I was also learning about industry data flows. This was quite challenging at some points as certain flows had a lot of information and you needed to understand this to resolve the issues that E-on have or may arise. As time went on I started to understand and grasp new ways of working challenging process to make them better. I was working on that team progressing my way increasing my knowledge