Nick Gilbert Email & Phone Number

Steamboat Springs, Colorado, United States

• Placed pre-season and fill in orders using data driven sales and inventory analytics to boost margins (increased 2% in one year), balance cash flow, and create accurate forecasting
• Identify and onboard new products and vendors expanding CKS’s curated offerings
• Built and managed all POs to ensure accuracy for forecasting and inbound receiving
• Coordinated annual web merchandising overhaul for ~5000 new and existing SKUs focusing on data and inventory management, photo/description enhancements, SEO optimization, site nav and filtering
• Set sales goals and tracked KPIs through weekly meetings with sales/customer service and marketing teams
• Led detailed product specific trainings coaching staff on durable competitive advantages between outdoor gear offerings

Steamboat Springs, Colorado, United States

• Worked alongside Marketing Director to create and analyze campaigns, including holiday sales events and product launches
• Created content including blogs, images, and social media posts contributing to marketing campaigns

Steamboat Springs, Colorado, United States

• Managed Customer service team with a focus on improving customer service response time, while enhancing website accessibility to reduce customer service volume
• Led transition of customer service to new CRM software
• Hired and managed seasonal customer service/sales team of 3 employees
• Coordinated kayak shipping program via LTL freight through 3PL warehouse

Okere Falls, Bay Of Plenty, New Zealand

White Salmon Washington

Idaho Springs, Colorado, United States

Master Of Science - Ms, Product Design And Manufacturing

Bachelors Of Arts, Geography

Minor in Art and Art History