Nick Travis Email & Phone Number

Dallas, Ga, Us

Santa Clara, California, Us

Santa Clara, California, Us

• Responsible for managing lab servers for the teams use, consisting of UCS 5108 and UCS Cseries servers. Currently 188 virtual servers, 15 UCS hosts and NetApp SAN storage.• Responsible for designing and implementing customer demo’s and hands on workshops for Cisco products throughout the Videoscape suite. Including the creation of materials and hands on labs for customer participation.• Evaluation of Cisco products in lab environment performing POC’s and determining which Cisco products can be used to provide day 2 services. Including installation, setup and integration of products.• Developed and delivered training including lectures and labs for technologies new to my team quickly bring them up to speed on new projects and products.• Installation and troubleshooting of most components of Videoscape reference architecture.• Assisted in the development of solution support and optimization strategies and business offersfor external customers around Videoscape solutions.• Responsible for managing VMware lab environment including installation, license management,maintenance.• Linux server administration including setup and maintenance of linux servers supporting manyprojects in the lab and customer data centers.• Provided tier 3 on call customer support for Verizon Redbox Instant. During the initial year ofthe project launch.• Installed and maintained Optier for application performance monitoring and configured to workwith Videoscape’s Mediasuite and the Orchestration Layer for Redbox instant.• Custom report development for commercial customers providing optimization and trending data.• Custom bash scripts written for data collection and processing from Cisco products that currentlydo not have a domain manager available.• Managed lab and customer site Splunk instances for log indexing, leveraging the Splunk API forintegration into Prime Analytics.

Marietta, Ga, Us

-Taught 58 classes to date, designing my own hands on labs to provide students with assignments and training mimicking real world situations instead of traditional book labs.-Responsible for planning entire course, including lectures, homework, labs and exams.-Responsible for developing system images for student machines and deploying them to workstations before the start of the semester.-Member of the Chattahoochee Tech Computer Information Systems Advisory board-Taught a variety of subject matters listed in order of frequency; Computer hardware installation and maintenance, Unix/Linux System Administration, Unix/Linux Scripting, Networking Fundamentals, Operating Systems, Windows Server and Computing Concepts.

· Responsible for overseeing 7 US data centers and 2 global, housing 6500 servers(cloud and traditional), half of which are VMware based virtual machines the remaining are a mix of AIX and mainframe systems. · Deployed a distributed monitoring system with central console for 6,500 hosts and 21,000 services spanning the globe using nagios core and nagios xi. · Developed custom Bash and Korn shell scripts to automatically update and verify remote monitoring server configurations from server admin database. · Provided technical direction, managed customer escalations, site outages and data center upgrades for all US data centers. · Increased standardization across all data centers to make more effective use of global resources · Competency lead for load balancing and caching proxy servers, deploying shared infrastructure devices for customer use. · Developed and implemented a custom monitoring solution for the IBM Pulse Conference which is now being used in all large IBM conferences · Provided technical and planning assistance for data center consolidations.

Armonk, New York, Ny, Us

-Increased commercial hosting revenue by 91% in 2010 with no increase in headcount, support or hardware costs.-Responsible for managing a global team of 7 providing 24x7x365 production support for over 300 servers.-Planned and implemented the successful shutdown of a data center, migrating 300 servers to new locations and removing all infrastructure services, finishing the project on time and on budget.-Deployed a 51 server environment in less than 30 days from first contact to completion, resolving a critical issue with a $15 million contract.-Ensured all servers and Cisco switches were fully compliant with ITCS 104 security polices.-Worked with internal and external customers to deploy new environments and transition them to steady state support, including external engagements for high profile clients.-Maintain customer relationships to ensure 100% satisfaction.-Responsible for problem and change management.-Managed xSeries, pSeries, iSeries and Cisco hardware.-Provided level 3 Linux server support for operating system and application issues-Responsible for costing and creating DOU’s.-Deployed Avocent network KVM's for remote management of the virtual host servers.-Inventory and asset management, including ordering and scrapping assets.

· Advanced Linux system administration and system deployment. · Deployment and Management of Cisco IOS devices across 8 US locations. · Assisted in the design and implementation of a complete data center move, bridging the locations over Metro E links allowing a phased move that was transparent to the global customer base. · Upgraded the existing systems monitoring using What's Up Gold and Servers Alive. · Designed and implemented advanced system monitoring with multiple Nagios servers and SQL based reporting system · Implemented proactive system performance monitoring and alerting on CPU, disk and memory usage, recording data to a SQL database to isolate trends and plan for server upgrades before the hardware was overburdened, significantly reducing the number of emergency capital requests. · Created many custom reporting systems, to meet unique customer requirements based on custom scripts, MySQL databases and HTML websites. · Designed and built self help tool for instructors and help desk agents using PHP and MySql. · Led a Six Sigma project and team of 5 to reduce help desk costs by 46% while increasing customer satisfaction and reducing the number of tickets escalated to level 2 support.

· Implemented the conversion of 6 classroom sites (52 classrooms) from Token Ring to Ethernet. · Level 1 customer support for connectivity issues supporting internal and external clients. · Built and tested Linux servers on zSeries for feasibility project on server virtualization. · On-site conference training delivery. · Linux system administration.