Using adult learning principles, instructional design methodologies, and data to deliver and measure engaging learning experiences. Designing and developing accessible and diverse learning content with various learning technologies, such as Articulate 360 Storyline and Rise, Adobe Captivate, Vyond, BrainShark, Synthesia AI, Jira, Miro, and Microsoft Office 365, (job aids, eLearning modules, videos, learning architecture plans, and slide decks).•Collaborated with senior and executive leaders to redesign annual HIPAA training and consolidate supplemental training so 9,000+ associates can avoid time waste from duplicative training.•Redesigned CSM rebid and finals trainings to be a more accessible self-paced online training. •Built Leadership Development Program (NovoEd Global Squad Leader Academy): Analyzed needs and developed a cohort learning program which resulted in a more consistent onboarding experience for new squad leaders. Analyzed learner data to iterate and enhance the program, which led to a designation as an enterprise-wide talent development program. Awarded as a UX design best practice case study.•Managed eLearning Tool Pilot: Researched and tested Synthesia AI, created process for requests, created branding and sent communications, processed requests, analyzed survey data, and presented recommendations to SLT.•Helped redesign Whole Squad Alignment with data to avoid time waste and save money (est. $101k 2022 through 2025).•Managed and designed D&I enterprise-wide online training for the Head of Diversity, with the goal of creating a more inclusive workplace environment.•Supported Community Relations and Pride ERG by teaching and volunteering at 30+ events and mentoring two summer interns.

Researched, designed, implemented, and evaluated training programs using youth and adult learning principles which delighted, increased knowledge transfer, and created a culture of customer loyalty.•Creating Member Loyalty™ Workshop: Taught and mentored 227 employees across 40 sales and support soft skills workshops to increase confidence and cross-sale opportunities.•Loan Officer Program: Researched, analyzed, redesigned, and facilitated underwriting training into a quarterly cohort blended employee development upskill program, which decreased errors and length of time to earn a loan officer designation.•Onboarding Program: Researched, analyzed, designed, and facilitated monthly new hire onboarding training to create a consistent new hire experience.•Youth K12 Financial Education Portfolio: Managed and scaled program from 6 events for 6 schools and 1500 annual students in 2012 to 15 events for 25 schools and 3200 annual students in 2019. Taught hundreds of lessons in the classrooms. •Administered LMS activities, such as reporting and designing eLearning modules, evaluations, and surveys.•Awards Achieved: 2018 CCUA Financial Education Honoree Award, 2017 Q2 Back-Office Employee of the Quarter, and 2016 NCUF Herb Wegner Memorial Outstanding Program Award.

Provided customer service, technical support, and product cross-sales. Underwrote vehicle loans, signature loans, and credit cards. Served as a foreign currency exchange payment specialist. Mentored new hires. Achieved five 100% mystery shop scores.

Provided member service, technical support and product cross-sales, and established new member relationships. Managed department schedule and processed consumer loan interviews and closings.

Conducted basic teller functions and product cross-sales and handled multiple large business account transactions daily. Audited vault deposits and earned check-writing and transaction override privileges. •Won numerous cross-sell sprint competitions.