Nick M. Email & Phone Number

Colorado Springs, Colorado, United States

Leading the day to day success of Colorado Springs best internet provider!

• Leading the day-to-day success of our organization. My goal is to partner with leadership in the identification of customer needs, challenges, upcoming projects, competitive activities, and potential for new business. • Additionally proposing forward-thinking strategies and solutions to identified areas.• Strong focus on deepening our relationship with our customers. Noteworthy growth in our customer referrals, sales, and reputation.

Colorado Springs, Colorado

• Carefully built and maintained strong relationships through exceptional customer service, routinely going well above and beyond what sales were required to do. This resulted in an unprecedented 70%+ referral-based pipeline for a “hunter” role.• Demonstrated a passion for the customer experience & navigated unique challenges to align the customer with the best solution. • Identified opportunities to present and implement process improvements to increase overall efficiency. Actively provided training and support as a chosen mentor for new hires.

Sioux City

Led fundraising and development to support our mission. Helped partner with the Executive Director to formulate strategies to increase income in order to support more families and build more homes. Organized and wrote the quarterly newsletter. Also organized and led our annual fundraiser "BaconFest" which was a community favorite. Led a group of volunteers and partner families.

Orange City Ia

Assisted customers from concept to delivery. Providing sourcing, quoting, artwork, and ordering as well as delivery for the customer. Worked with small business customers all the way to fortune 50 companies improving their marketing and company events.

Sioux City, Iowa Area

Ready and willing to assist every customer who walked through the door. Whether that was customer service or sales related. We were there to problem solve, troubleshoot or sell the customer on new services. Helped spearhead a weekly training class for new iPhone and Andriod users which was incorporated in other stores and regions. Led the team constantly in NPS scores and mentored new reps.

Worked to educate customers on upgrades or buying a new computer systems. Helped with training and implementation of new products and services. Served as an "Eagle Leader" which sat in meetings with leadership to discuss rollouts of new products.

Master Of Business Administration (Mba)

Graduated

Bachelor'S Degree, Management Of Information Systems

Graduated

Associate'S Degree, Business Administration And Management

Graduated