Nick Corker Email & Phone Number

An experienced and flexible people, organisational and culture change leader with clear strategic vision and proven people and financial management skills. I am motivated by a desire to deliver promises both to the business and internal/external customers in a challenging environment, working and communicating effectively at all levels.Recognised as an expert in customer experience (CX) improvement by optimising customer relationship management (CRM) systems, processes and reporting, I display an aptitude for driving brand ambassadorship and nurturing a will to succeed. Supporting executives in market, product and competitor assessment, I plan and execute long-term international growth. I have been asked to return, and promoted, by two separate companies, a clear indicator of my reputation. This was demonstrated whilst helping steady the ship during COVID-19.Understanding in depth the necessity – no longer simply value – of social media and a robust online presence, I have designed, constructed, rolled out and maintained corporate websites and all social media platforms. With knowhow in establishing and evaluating ecommerce traffic and conversion metrics and KPIs, I measurably drive clicks to revenue.I guarantee effective service controls are in place to manage debt collection, arrears’ performance and settlement of liabilities. I provide support across all cash collections, procure-to-pay, payroll, supplier invoicing, cash allocations/ ledger/cash book posting activity and other transactional business processing actions.Recent and notable achievements include:25% reduction in credit overheads 29% cut in debt ledger in 12 monthsMitigating future customer queries and negative contacts31% drop in overheads in seven months£75k decrease in annual overtime 24.3% fall in abandoned calls and 19.2% in agent errorsMy direct and indirect input to all business services is significant, variously incorporating procurement, administration, and maintenance of all IT systems, including hardware and software requirements, identifying continuous quality improvement opportunities, and contributing to internal and external programme reviews.I wish to increase my networks to share industry information and remain visible for future opportunities. I look forward to connecting with you.

Listed skills include Customer Service, Fmcg, Leadership, Key Account Management, and 13 others.