Nicki Thomas

Nicki Thomas Email and Phone Number

Senior Product Support Analyst at Bullhorn @ Bullhorn
boston, massachusetts, united states
Nicki Thomas's Location
Huntsville, Alabama, United States, United States
Nicki Thomas's Contact Details
About Nicki Thomas

Nicki Thomas is a Senior Product Support Analyst at Bullhorn at Bullhorn. They possess expertise in technical writing, software documentation, content management, troubleshooting, sharepoint and 33 more skills.

Nicki Thomas's Current Company Details
Bullhorn

Bullhorn

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Senior Product Support Analyst at Bullhorn
boston, massachusetts, united states
Website:
bullhorn.com
Employees:
979
Nicki Thomas Work Experience Details
  • Bullhorn
    Senior Product Support Analyst
    Bullhorn Aug 2024 - Present
  • Bullhorn
    Enterprise Support Analyst Ii
    Bullhorn Mar 2024 - Aug 2024
  • Bullhorn
    Enterprise Support Analyst
    Bullhorn Jun 2022 - Mar 2024
  • Ebsco Information Services
    Customer Account Specialist
    Ebsco Information Services Jan 2019 - Jun 2022
    Topsfield, Massachusetts
  • Ebsco Information Services
    Expert Services Specialist
    Ebsco Information Services Aug 2017 - Jan 2019
    Topsfield, Massachusetts
    Administrator and subject matter expert for multiple internal processesServe as an escalation point for Customer Satisfaction teamsRun SQL queries as requested by managementProvide customer support by responding to cases, reporting service tickets to other departments, and creating enhancement requestsCreate and present internal trainingsParticipate in customer conference calls with members of sales teamsOptimize and document internal workflows (both individually and collaboratively)
  • Ebsco Information Services
    Software As A Service (Saas) Specialist
    Ebsco Information Services Sep 2012 - Jul 2017
    Partner with a dedicated group of implementation specialists to provide support during customer onboarding period including:1) Customization and branding of accounts2) Troubleshooting issues3) Creating enhancement requests4) Reporting issues to other teams via CRM ticketing system.Administrator and subject matter expert for multiple internal processes.Create, compile, and edit internal user documentation and FAQsCreate internal SOP documentationHelp maintain customer-facing help documentationCreate and present internal trainingsParticipate in new product testing
  • Ebsco Information Services
    Technical Support Representative
    Ebsco Information Services Oct 2011 - Sep 2012
    Field customer support cases including product questions, troubleshooting, and product enhancement requestsAssist in training and onboarding of new hiresCreate and modify internal support documentationHelp maintain customer-facing help documentationFacilitate product improvement by acting as as a liaison between customers and internal development and content teams
  • Ebsco Information Services
    E-Content Specialist
    Ebsco Information Services Apr 2004 - Oct 2011
    Foster relationships with content vendorsResolve service issues entered by the Customer Satisfaction team.Modify and load vendor metadataMaintain electronic resource content on EBSCO's online resource management productsParticipate in requirements gathering and writing processes.Created and maintained internal user documentation
  • Southern Research Institute
    Chemical Repository Tech
    Southern Research Institute 2000 - 2004
  • Regions Financial Corporation
    Insurance Licensing Specialist
    Regions Financial Corporation Aug 1998 - 2000
    Applying for and maintaining life and variable annuities licensing for investment reps.

Nicki Thomas Skills

Technical Writing Software Documentation Content Management Troubleshooting Sharepoint Customer Service Library Science Microsoft Office Microsoft Excel Knowledge Management Databases Html Quality Assurance Technical Support Project Management Public Speaking Cataloging Online Publishing Training Research Teamwork Academic Libraries Netsuite Ebooks Information Retrieval Access Technical Documentation Editing Requirements Gathering Product Requirements Requirements Analysis Testing Data Entry Xml Metadata Digital Libraries Publications Beginner Sql

Nicki Thomas Education Details

Frequently Asked Questions about Nicki Thomas

What company does Nicki Thomas work for?

Nicki Thomas works for Bullhorn

What is Nicki Thomas's role at the current company?

Nicki Thomas's current role is Senior Product Support Analyst at Bullhorn.

What is Nicki Thomas's email address?

Nicki Thomas's email address is nt****@****ost.com

What schools did Nicki Thomas attend?

Nicki Thomas attended University Of Alabama At Birmingham.

What skills is Nicki Thomas known for?

Nicki Thomas has skills like Technical Writing, Software Documentation, Content Management, Troubleshooting, Sharepoint, Customer Service, Library Science, Microsoft Office, Microsoft Excel, Knowledge Management, Databases, Html.

Who are Nicki Thomas's colleagues?

Nicki Thomas's colleagues are Bullhorn Testaccount, Anup Katiyar, Lacy Lake, Mark O'keeffe, Elizabeth Vivirito, Zak Pollicino, Susie Shanley.

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