Nick Leigh Email and Phone Number

Principal Designer for Meld Studios’ award winning human centred design services in Western Australia.

Experience Design team lead for Bankwest's Service Design Chapter, delivering research, design and creative capabilities for the Bank.Growing our community of Design professionals, building our Design System, raising the profile and impact of Design to create value, and ultimately delivering more usable, consistent and delightful brand experiences throughout our customer journeys, interactions and engagement.

Responsible for the development and delivery of the Digital Customer Experience component of Bankwest's digital strategy. This involves driving business growth online, continually improving digital customer experience and customer satisfaction, and positioning Bankwest as a market leader in the digital space.Roles & responsibilities:- Leading and developing a team of digital professionals- Responsible for desktop and mobile websites, online chat and social media- Driving… Show more Responsible for the development and delivery of the Digital Customer Experience component of Bankwest's digital strategy. This involves driving business growth online, continually improving digital customer experience and customer satisfaction, and positioning Bankwest as a market leader in the digital space.Roles & responsibilities:- Leading and developing a team of digital professionals- Responsible for desktop and mobile websites, online chat and social media- Driving transformational change throughout the bank in the DCX space- Developing sales and service strategic and operational activities- Evolving the digital customer experience for Bankwest's digital channels- Building DCX and UX capabilities across the organisation- Enhancing digital services and performance to meet revenue targets- Resolving customer pain points and challenges to improve the customer satisfaction- Delivering online engagement, service and experience standards for the business- Enhancing the Bankest digital brand experience- Coaching, training and supporting colleagues and team members- Embedding a customer experience culture in services, processes and relationshipsAchievements:Bankwest rated no.1 for internet banking satisfaction November 2014 http://www.roymorgan.com/findings/5980-november-consumer-satisfaction%20with-banks-highest-in-nearly-two-decades-201412152222 Show less

Leading 303Lowe Perth's digital services, part of the full service agency. Team leadership and development, digital strategy, business development, creative technology application and campaign management.Responsibilities:- Department head managing the agency digital production team and wider supplier network- Leadership champion for digital best practice across the agency- Campaign and brand digital strategy for retail, government, industrial and education… Show more Leading 303Lowe Perth's digital services, part of the full service agency. Team leadership and development, digital strategy, business development, creative technology application and campaign management.Responsibilities:- Department head managing the agency digital production team and wider supplier network- Leadership champion for digital best practice across the agency- Campaign and brand digital strategy for retail, government, industrial and education clients- Creative lead for digital channel visual brand and content- User experience specialist - requirements, workshops, implementation- Project management, continual improvement and quality assurance responsibility- Business development and client account management for over 30 clients- Identifying and applying digital technology and culture trends, leading research and development- Agency professional trainer for digital strategy, production, creative and social mediaAchievements:- Delivery of multiple campaign and enterprise projects- Overseen the implementation of responsive design and WCAG compliance on WA's second most trafficked government website- Developed the digital components for various brand relaunches including TAB and ENJO. - Australian Web Awards 2013 - double State award winner for social media and National award for Social Media (Celebrate WA) Show less

Designing services for a digital age. Freelance trainer, presenter, facilitator and consultant. Providing clients with a customer centric approach to designing communications, digital assets and customer interaction with their business. I string the dots together to create a connected brand, user and customer experience. I partner with SME's, startups and corporations to evolve their business models. I also moonlight as a social media presenter.

Co-founder of the Digital Media Unit (DMU), established to urgently overhaul Curtin's public website and digital footprint. Leadership for on site and off site digital marketing activity and content, responsible for enterprise wide external digital communications best practice. Business case and strategic plan development, full service web team recruitment, and global change implementation over a successful 4 year period.Responsibilities:- University digital marketing strategy… Show more Co-founder of the Digital Media Unit (DMU), established to urgently overhaul Curtin's public website and digital footprint. Leadership for on site and off site digital marketing activity and content, responsible for enterprise wide external digital communications best practice. Business case and strategic plan development, full service web team recruitment, and global change implementation over a successful 4 year period.Responsibilities:- University digital marketing strategy (onsite, offsite)- Strategic planning, operational plan and resourcing for unit- University representation and collaborative digital marketing work – partners, suppliers, agency, industry associations- Growth and development of university digital media communications, enhancing Curtin’s reputation, influence and and visibility on the Internet- Contribute to the development of university-wide strategic plans relating to the digital environment, and oversee their implementation- Analyse market and technology trends and make recommendations as to future work plans and strategies- Implement website intelligence and optimisation – analytics, monitoring- Development of university-wide policies and procedures for digital- Advise university executive, senior management and key stakeholders in online services and systems development- Develop and implement online media and campaigns in consultation with University Marketing and external agencies- Oversee unit technology, processes, standards, coaching, projects, training and support for staff team- Develop and implement campaigns in conjunction with digital agency – online advertising, social media, SEO, SEM- Ensure best practice web development university wide with core principles of UX, usability, SEO Show less

Role: Editor and producer of corporate websites and print publications including the Annual Report, Courses Handbook and top level public facing websites including the home page, Future Students, Open Day, Alumni and online news.Responsibilities:- Develop and maintain corporate level material to university and legislative standards- Staff management: Publications Co-ordinator, Corporate Content Co-ordinator, News Writer and web/photography intern - Produce Courses Handbook… Show more Role: Editor and producer of corporate websites and print publications including the Annual Report, Courses Handbook and top level public facing websites including the home page, Future Students, Open Day, Alumni and online news.Responsibilities:- Develop and maintain corporate level material to university and legislative standards- Staff management: Publications Co-ordinator, Corporate Content Co-ordinator, News Writer and web/photography intern - Produce Courses Handbook and university Annual Report- Manage budget and procure print services- Maintenance and supply of images from the Publications photo database- Maintenance and upgrade of office systems Show less

Responsible for the concept, design and production of marketing materials for domestic and offshore promotion, in conjunction with office and central marketers. Sessional tutor teaching InDesign and Mac OS – Journalism (Print Production unit). Production Editor, student newspaper. Photographer.Responsibilities:- Production of brochures, flyers, posters, exhibitions, newsletters, presentations and the Faculty website- Review, overhaul and produce new materials to rebrand and… Show more Responsible for the concept, design and production of marketing materials for domestic and offshore promotion, in conjunction with office and central marketers. Sessional tutor teaching InDesign and Mac OS – Journalism (Print Production unit). Production Editor, student newspaper. Photographer.Responsibilities:- Production of brochures, flyers, posters, exhibitions, newsletters, presentations and the Faculty website- Review, overhaul and produce new materials to rebrand and raise the profile of the Faculty- Website project manager, redesign of visuals, content and architecture – complete overhaul of the Faculty website- Event design and co-ordination- Co-ordination of Faculty marketing activities in line with overall university strategies- Advise on design, brand and print related issues – Faculty and central- Digital photography Show less

Corporate designer – commercial materials and promotional collateral.Responsibilities: - Graphic design – print and digital (web, CD-ROM, DVD)- Corporate branding, brand identity, brand development.- Print buying, suppliers. Technology procurement – hardware and software.- Advertising – concept and production.- Digital renders, photo manipulation.Achievements: - Freelance for this period with 3 key clients, I produced a variety of marketing collateral… Show more Corporate designer – commercial materials and promotional collateral.Responsibilities: - Graphic design – print and digital (web, CD-ROM, DVD)- Corporate branding, brand identity, brand development.- Print buying, suppliers. Technology procurement – hardware and software.- Advertising – concept and production.- Digital renders, photo manipulation.Achievements: - Freelance for this period with 3 key clients, I produced a variety of marketing collateral including high end photo renders, UK versions of instructional catalogues, exhibition panels and a multimedia installation for the International Motorcycle Show at the National Exhibition Centre (UK), and produced interactive multi-language CD-ROMs for customer and dealer networks.- Through well received marketing media, I won projects from several partners and subcontractors, producing brochure and exhibition work for the UK and USA.- My web and multimedia design was adopted by European arms of Alsecco. Show less

Studio and new media manager, overseeing production and equipment. Senior experience of design-to-print including graphic design, pre-press, digital print, multimedia and web development. Responsibilities: - Operational management of business evolution and planning, technology implementation, staff recruitment and training, client relations, and service quality.- Business development and client relations.- Digital production: web, CD-ROM, digital photography and… Show more Studio and new media manager, overseeing production and equipment. Senior experience of design-to-print including graphic design, pre-press, digital print, multimedia and web development. Responsibilities: - Operational management of business evolution and planning, technology implementation, staff recruitment and training, client relations, and service quality.- Business development and client relations.- Digital production: web, CD-ROM, digital photography and video.- Print production: brochures, flyers, advertisements, point of sale materials, packaging, posters, exhibition panels and stands, business stationery, prospectus', newsletters, specialist repro services for the ceramics industry.Achievements: - I helped develop a sole trader graphic design business a into a successful digital reprographics house. - Niche clients included Sony, Doc Martens and Royal Doulton. - Over 8 years I acquired extensive trade skills in all aspects of colour reprographics, visual branding and design, systems installation and maintenance, production quality control, software and hardware troubleshooting, and a wide variety of competitive business skills. Show less