Nick Lam Email & Phone Number

Jacksonville, Florida, United States

• Assist clients by resolving issues such as 2-step authentication, admin change request, and registration issue while following Availity security protocol.
• Log detailed notes on activities throughout the day using Salesforce.
• Handled an average of 25 to 30 calls daily.
• Resolve customer issues while staying within HIPPA regulations.

Kent, Washington

• Became SME in handling fraud cases and working closely with Financial Crime Team by monthly meetings to gain updates on cybercrime trends.
• Analyzed and monitor Storefront and Onelink for potential fraudulent applications on daily basis.
• Caught over 50 fraudulent applications monthly.
• Prepared weekly report with PowerBI and monthly report with Tableau, and posted on Sharepoint to share with the team.
• Processed over 30 documents daily.
• Wrote and revised processing/guide documents for the department.

Kent, Washington

• Troubleshoot basic technical issues with mobile applications, websites, and navigation.
• Assist customers with finance-related questions over the phone.
• Handled an average of 30 to 50 calls daily.
• Resolve customers issue while staying within compliances and regulations in the Finance industry

Tukwila, Washington

· Assisted the store manager with operations including cash and inventory management. · Managed, motivated, and led store associates to ensure exceptional customer service.· Helped resolve issues and conflicts between team members or customers quickly.· Gained recognition from other branch managers which resulted in a promotion to Shift Supervisor.

Seattle, Washington

• Adhere to all cash handling and register input policy procedure.
• Positively greet customers, suggestive sell, and package products for presentation.
• Detailed knowledge of product line; maintain sanitary work area to achieve high quality products.

Auburn, Washington

• Assist fellow students in navigating the campus and college life / requirements.
• Attend and lead weekly meeting with the other fellow in order to plan and coordinate events, exchange information, and improve processes.
• Plan, organize, execute and supervise apartment events.

Bachelor Of Science In Information Technology & Administrative Management, Specialize In Cyber Security

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Associate’S Degree, Hospitality Administration/Management