Nick Lemen Email & Phone Number

Rochester, Ny, Us

Miami, Florida, Us

Established the Go-To-Market Enablement function in January 2024 under Revenue Operations. Recruited experts in Enablement, Learning Operations, and Customer Education to execute internal and client-facing educational programs.Collaborated on and supported revisions to Muck Rack’s GTM product release and launch motions. Enhanced team collaboration and streamlined project management of launch materials. Partnered with Product Management and Product Marketing to establish Monthly Product Updates calls for the entire business, consolidating training on releases in batches.Developed robust revenue onboarding training programs, with plans to shift facilitation from revenue frontline managers to an Enablement Specialist for consistency and efficiency.

Miami, Florida, Us

Unified the Customer Onboarding team under the Customer Education program, enhancing cohesion and efficiency.Standardized facilitation practices and scoped capacity planning for Onboarding Strategists. Aligned team facilitation practices with a customer outcomes framework, setting the stage for future talent and program development.Collaborated with external GTM Enablement consultants to lay the foundation for a formal Enablement function. Facilitated weekly calls with GTM leadership to align Sales, Success, RevOps, and Marketing teams around key change initiatives.Implemented a comprehensive discovery and demonstration framework for revenue teams. Established a standard discovery tool to unify the client journey around buyer challenges. Aligned teams on standardized click paths for demoing Muck Rack based on client challenges. Partnered with frontline management for continuous inspection and coaching.Identified necessary resources to support team demo execution, ensuring consistency regardless of the chosen challenge click path.Additional Enablement work during this period included: • scoped and developed a knowledge and skill development library outlining key competencies for Sales and CS teams• revised revenue onboarding programs to enhance new hire integration• developed a robust coaching program toolkit for revenue leaders• orchestrated GTM Kickoffs for 2H 2023 and 1H 2024 • conducted needs analysis for GTM team knowledge accessibility and improved knowledge management practices• launched a weekly GTM newsletter to streamline communication across GTM teams

Miami, Florida, Us

Established the Customer Education function, recruiting experts in instructional design and learning operations, and creating comprehensive documentation for initiatives that encompassed content, technology, and engagement strategies.Established relationships with stakeholders across various seniority levels and teams within the organization, fostering collaboration to enhance company processes and drive successful change initiatives.Liaised with external consultants to refine strategies for go-to-market enablement initiatives and implement a new discovery and demonstration methodology for Muck Rack‘s revenue teams.Implemented the first of Muck Rack’s in-app performance support tools, including in-platform workflow checklists and product tours to give new users a choice in how to activate and engage with learning content.Worked with inter-departmental peers to scope a thorough community-led growth strategy.

Miami, Florida, Us

As the company’s first Instructional Designer: Conducted comprehensive needs analyses to understand customer behaviors and identify knowledge and skill gaps. Analyzed product engagement metrics, surveyed, and interviewed customers and internal teams to refine these needs. Created engaging presentations to socialize findings with stakeholders and subject matter experts, ensuring visibility and alignment.Established operational standards to streamline collaboration around the design, development, and promotion of new training resources. Developed a new product curriculum by curating existing knowledge resources into high-level content repositories/outlines for each product feature area. This included setting learning objectives and assessment strategies and creating engaging learning objects in diverse modalities such as video, eLearning, facilitated webinars, and asynchronous learning resources (job aids, end-of-course assignments).Led cross-departmental efforts to compare vendors and implement a new customer-facing Learning Management System (LMS). Focused on integrating the LMS with existing company systems and reporting methods to correlate course completion with increased product engagement and feature adoption, ultimately proving the value of the investment.

New York, Ny, Us

Pavilion is an organization for top sales, marketing, operations, and executive leaders worldwide.

Norwalk, Connecticut, Us

Using the ADDIE methodology, analyzes business training needs, designs, and develops instructor-led and metric-based training curriculum for a product suite spanning four core business areas to drive positive business outcomes. Implements programs and evaluates for efficiency and effectiveness throughout the entire development process. Creates engaging, custom-illustrated eLearning experiences using Articulate Storyline, Rise, and Techsmith Camtasia. Diversifies learning objects and designs job aids to ensure learner retention and transfer of knowledge and skills to the job. Led the effort to develop iterative, blended learning experiences for a year-long product development journey. Effectively collaborated with department Stakeholders and Subject Matter Experts across the company to produce a wide variety of technical and sales training materials for business partners and internal employees.

Norwalk, Connecticut, Us

Worked as part of Datto's in-house creative team to create product materials, web and print branding collateral, and illustrations that communicated the company's message.Participated in a total re-brand for the company that resulted in a flexible identity fit for the growing global business.Designed and updated marketing materials including data sheets, pricing sheets, product brochures, and user guides.Created internal and external event collateral for small and large events (10-1,000 attendees).Designed 12 internal magazines from planning to execution, from layouts to branding and illustration.

Norwalk, Connecticut, Us

Diagnosed and resolved issues with an enterprise-level backup solution. Dealt with complex problems, virtualization, command line and more. Time management was key when resolving a multitude of reported problems.

Boca Raton, Florida, Us

Provide day-to-day support for Self-Hosted System Administrators experiencing performance and process issues with their Blackboard Learn learning management system (LMS) environments. Provide process documentation on maintenance and upgrade procedures – assist clients with walk-throughs of processes upon request.Log and thread dump analysis; error troubleshooting utilizing external and internal facing documents to resolve software issues.

Mountain View, California, Us

Bachelor'S Degree, Graphic Design

Associate Of Arts And Sciences (A.A.S.)