Nicholas Tessier Email & Phone Number

San Francisco Bay Area

• Supported Workday HCM implementation through the creation of 88+ Advanced/Matrix reports as lead developer

San Francisco Bay Area

• Designed, developed, and maintained 20+ Power BI reports for use across various IT and firmwide initiatives• Assisted toward the creation of Power BI Service certified datasets for firmwide self-service reporting

Capitola, California, United States

• Created revenue growth dashboard for use across the Pacific Coast District to forecast branch KPI performance on a monthly, quarterly, and yearly basis• Spearheaded the transition to a new teller transaction system as lead “Navigator”• Constructed master training manual, used in the training of 100+ employees on new teller system• Conducted quarterly safety and security meetings to educate staff on updates to policies and procedures relating to staff safety, asset protection, and overall branch security• Processed transactions in accordance with all banking, state, and federal policies, including 0 recordable cash drawer differences through first year and a half of employment• Gathered and analyzed credit card sales data from 60+ customers, extracting insights about their demographics and challenging branch employees' assumptions about the "ideal" customer, leading to an adjustment in the way that branch employees approached interactions

Soquel, California, United States

• Worked seasonally during breaks from UC Davis, including summer, Black Friday, and the holiday season• Acted as a “Plan Matchmaker”, assisting customers by matching them with the phone plans that best suited their lifestyle/family arrangement/financial situation• Worked cross-departmentally, providing support to other departments where needed

Soquel, California, United States

• Worked part-time, nights and weekends, while maintaining honors status as a full-time student • Routinely exceeded monthly sales goals, averaging ~60 phones sold per month with a 30% protection plan attachment rate • Clarified complicated technologies and service plans, facilitating greater comprehension by customers• Assessed customer needs to provide the products and services that best suited them

Soquel, California, United States

Bachelor Of Arts - Ba, Economics

Minor in Technology Management Emphasis in Data Analysis

Associate Of Arts - Aa, Economics

Associate Of Arts - Aa, Business

Associate Of Arts - Aa, Liberal Arts And Science