Nicholas Tessier Email & Phone Number

San Francisco Bay Area

• Supported Workday HCM implementation through the creation of 88+ Advanced/Matrix reports as lead developer

San Francisco Bay Area

• Designed, developed, and maintained 20+ Power BI reports for use across various IT and firmwide initiatives
• Assisted toward the creation of Power BI Service certified datasets for firmwide self-service reporting

Capitola, California, United States

• Created revenue growth dashboard for use across the Pacific Coast District to forecast branch KPI performance on a monthly, quarterly, and yearly basis
• Spearheaded the transition to a new teller transaction system as lead “Navigator”
• Constructed master training manual, used in the training of 100+ employees on new teller system
• Conducted quarterly safety and security meetings to educate staff on updates to policies and procedures relating to staff safety, asset protection, and overall branch security
• Processed transactions in accordance with all banking, state, and federal policies, including 0 recordable cash drawer differences through first year and a half of employment
• Gathered and analyzed credit card sales data from 60+ customers, extracting insights about their demographics and challenging branch employees' assumptions about the "ideal" customer, leading to an adjustment in the.

Soquel, California, United States

• Worked seasonally during breaks from UC Davis, including summer, Black Friday, and the holiday season
• Acted as a “Plan Matchmaker”, assisting customers by matching them with the phone plans that best suited their lifestyle/family arrangement/financial situation
• Worked cross-departmentally, providing support to other departments where needed

Soquel, California, United States

• Worked part-time, nights and weekends, while maintaining honors status as a full-time student
• Routinely exceeded monthly sales goals, averaging ~60 phones sold per month with a 30% protection plan attachment rate
• Clarified complicated technologies and service plans, facilitating greater comprehension by customers
• Assessed customer needs to provide the products and services that best suited them

Soquel, California, United States

Bachelor Of Arts - Ba, Economics

Minor in Technology Management Emphasis in Data Analysis

Associate Of Arts - Aa, Economics

Associate Of Arts - Aa, Business

Associate Of Arts - Aa, Liberal Arts And Science