Develop relationships with retailer training managers/departments to learn about their current trainings programs; enhancing programs through training that encompasses digital, in-person, regional and events.Oversee training and development for field team ranging between 20-30 individuals.Provide calendar of proposed events, costs, and timelines for execution to support events with Retail Partners.Coordinate and plan all approved events to VIZIO standard of execution and presence.Understand digital learning and provides recommendation for executable plan to drive awareness with Sales Associates through non face-to-face training opportunities.Responsible for developing all training material, both internally and externally.Build bootcamp and ongoing training courses for VIZIO internal employees.

Work with regional and national sales teams to impact sell through, attach and return rates.Assist with the training content creation processes, tools and resources.Manage partnerships with retailers to initiate and execute training initiatives.Build and manage annual training, incentive and travel budget for specialty sales channel.Assist with implementing our Merchandiser/Promoter Program with 3PL Vendors and Retail partners.Establish field team tactics for quick deployment of assisted sales floor support.Participate in eLearning strategy and execution.Host online interactive product training broadcasts. Collaborate with key contributors within the company to ensure consistent messaging, execution and reporting (Sales, Channel Marketing, Brand, PR, Social, etc.)Catalog market and account needs and specifications regarding education.Support in-house training needs and marketing, event and PR training activations.Designed e-learning modules, instructor-led courses, and conducted face-to-face trainings.

Oversee specialty retail sales for various geographic territories.Establish new retail accounts and credit lines (pending finance approval).Manage relationships with key regional accounts including marketing initiatives and finance needs.Manage territory orders and product allocation to ensure monthly and quarterly goals met.Build and provide reports to upper management to be used in forecasting, allocation and planning.Represent company at national and international trade shows and events.Support retail partners with consumer events including GoPro “shop in shop” opportunities.Assist teams with design, testing and implementation of an online retail account portal.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.Diagnose and resolve technical hardware and software issues for customers.Identify and escalate priority issues to key departments within the company.Organize ideas and communicate messages appropriate to listeners and situations.Expertise on all products and services offered by the company.E-commerce and phone order support.Issued return authorizations for defective products after extensive troubleshooting.Tested returned merchandise for defect and issued replacement product.