*Milwaukee Public Schools ended their contract with Goodwill TalentBridge on December 31, 2017.

■ Directed the day-to-day security of all data and electronic communications by providing technology solutions. ■ Provided support during the record auditing process and reimbursement analysis supportAchievement ✪ Successfully reviewed and analyzed large amounts of data with statistical software (RAT-STATS) to select random samples to determine the amount a healthcare client was overpaid.

■ Configured laptop image secured with TrueCrypt, LoJack, and Windows SteadyState. ■ Migrated e-mail to Microsoft Office 365, transferred confidential data to RackSpace cloud storage, and moved company website to GoDaddy hosting.■ Updated HTML, images, text, and files to optimize website. ■ Managed an assistant Computer Support Specialist. ■ Acted as Compliance Manager for Chicagoland hospital system client; utilized Mediregs software solutionsAchievement ✪ Secured company’s IT cost savings of over 20% in two years with an alternate e-mail solution

■ Coordinated transition from old server host to new server host to meet changing business requirements.■ Provided IT support for staff and created VPN/Remote Desktop/TS Web Apps software manual■ Distributed marketing materials to Kaiser Permanente, Queens Medical Center, Northwest Community Hospital and other business contacts■ Set up a VPN connection with one of Wisconsin’s largest healthcare providers, Wheaton Franciscan Healthcare, to ensure secure communication. ■ Maintained inventories of software and hardware, providing replacement and repair as needed■ Created an Access database to track support calls and issues, streamlining IT processesAchievement✪ Reduced spam from website by implementing CAPTCHA for contact form.

Initiated and guided planning of 500-person campus diversity awareness event. Facilitated RA meetings with Area Hall Director (HD) and co-head RA. Acted as a mentor for new Resident Assistants.

Provided basic counseling and acted as a first-responder during emergencies. Assessed students’ needs and referred them to appropriate local resources.

Implemented a Cisco VPN for remote back-up of staff data. Provided technical support and computer troubleshooting. Researched and purchased new laptops for the company. Assisted transition from web-based email to Outlook Exchange.