Nicholas Henderson Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona Area

Scottsdale

Tempe

Chandler, Arizona

-Strive to provide Five Star, Five Diamond Service to each guest within every interaction. -Resolve guest issues with precision to turn-around a guest's experience. -Extend to all guests the opportunity to enroll in the resort's rewards program. -Assisting guest with a warm and welcoming check in / check out.-Ensure that all next day arrivals will be taken care of to provide a quick and pleasant check in experience.

Dearborn, Michigan

-Managing payroll of four departments to compress staffing without sacrificing customer service. -Establish blocks of rooms for groups to provide guests with comfortable arrangements and establish procedures for VIP arrivals. -Exceeding guest expectations to increase the hotel's rating on third-party sites, and capturing more transient guests. -Creating reservations-Ensure all groups requests were completed with speed and precision.-Maintaining constant contact with nearby airports to capture rooms from cancelled flights-Establish front desk values of teamwork, perseverance, responsibility, and motivation. -Manipulate rates based on compression of the market to maximize RevPAR.

Sustainability, Urban Dynamics, Senior

Activities and Societies: Openly expressed ideas as VP of Communications for Greenlight Solutions Gathered information for the City.

Education record