Welfare Benefits Advisor And Family Navigator Support Services
Croydon Mencap
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Nicky Smith Email & Phone Number
Welfare Benefits Advisor and Family Navigator Support Services
at
Croydon Mencap
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✓ Verified August 2026
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Current company
Role
Welfare Benefits Advisor and Family Navigator Support Services
Location
South Croydon, England, United Kingdom
Who is Nicky Smith? Overview
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Nicky Smith is listed as Welfare Benefits Advisor and Family Navigator Support Services at Croydon Mencap, based in South Croydon, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Nicky Smith.
Nicky Smith previously worked as Welfare Benefits Advisor & Family Navigator Support Services at Croydon Mencap and Income Officer at Croydon Council. Nicky Smith holds Bachelor Of Arts (Ba), Fine Art & Print Making, 2:2 from University For The Creative Arts.
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Croydon Mencap
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Profile bio
About Nicky Smith
I am passionate about Welfare Rights and giving a voice to the issues around accessing welfare benefits and local services for our vulnerable clients. I believe in empowering the individual in order to access the right support at the right times and I strongly believe in working in a preventative way, in order to avoid crisis work or situations. I am able to communicate effectively and empathise with others, by placing value on listening skills as everyone has the right to be heard and respected. I am passionate about helping and encouraging people to reach their potential and feel that i offer a common sense approach and offer positive solutions to potentially negative situations.
Listed skills include Customer Service, Microsoft Office, Public Speaking, Microsoft Excel, and 6 others.
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4 roles · 24 years
Nicky Smith work experience
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Welfare Benefits Advisor & Family Navigator Support Services
CurrentI joined Croydon Mencap in April 2010. Prior to this, I have experience working for local authorities and national charities, helping and assisting vulnerable clients to assess services and maintaining their tenancies. I have experience in coordinating and running a Saturday Club for service users with Learning Disabilities and managing 3 staff. Unfortunately this valued club was closed, due to rising costs and lack of future funding. I still run and coordinate Croydon Mencap's 'Just for us Disco' whereby I manage 4 staff at each event, the event caters for up to 100 service users plus their support workers, from ages 18-75, these are held bi-monthly x 6 per year and are hugely over subscribed. I am also trained as a Welfare Benefits Advisor and operate a Welfare Benefits Service on Monday's and Tuesday's, helping carers and their cared to access disability related benefits, such as Employment Support Allowance, Disability Living Allowance, Personal Independence Payments, Carers Allowance, Housing and Council Tax Benefits, Blue Badge Applications and help to appeal decisions and requesting mandatory reconsiderations. I am qualified by Advice UK level 3 and also offer an ongoing advice role for a Family Navigator service and Carers Welfare service, which operates on Wednesday's, Thursday's and Friday's. Whereby carers and parents can access, Advice, Information & Guidance on learning disabilities and all issues that are currently affecting their caring role.
Apr 2010 - Present
Income Officer
Worked to ensure vulnerable tenants paid rent and avoided eviction through rent arrears, working in a multi-agency style for the needs of vulnerable tenants to be fully met.
Apr 2004 - Sep 2009
Supporter Services
2003 - 2004
~1 yr
2 education records
Nicky Smith education
Bachelor Of Arts (Ba), Fine Art & Print Making, 2:2
Gcse, English Language And Literature, General
Addington High School
FAQ
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What company does Nicky Smith work for?
Nicky Smith works for Croydon Mencap.
What is Nicky Smith's role at Croydon Mencap?
Nicky Smith is listed as Welfare Benefits Advisor and Family Navigator Support Services at Croydon Mencap.
Where is Nicky Smith based?
Nicky Smith is based in South Croydon, England, United Kingdom while working with Croydon Mencap.
What companies has Nicky Smith worked for?
Nicky Smith has worked for Croydon Mencap, Croydon Council, and Age Uk.
How can I contact Nicky Smith?
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What schools did Nicky Smith attend?
Nicky Smith holds Bachelor Of Arts (Ba), Fine Art & Print Making, 2:2 from University For The Creative Arts.
What skills is Nicky Smith known for?
Nicky Smith is listed with skills including Customer Service, Microsoft Office, Public Speaking, Microsoft Excel, Management, Research, Microsoft Word, and Leadership.
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