Nicola King Email and Phone Number

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” - Steve Jobs. In order to succeed, the customer must be the core of your strategy. This statement is what drives me, motivates me and inspires me to think differently in order to develop & deliver exceptional customer experiences that are brilliantly executed, market leading, innovative & profitable. Professionally, I am passionate about:* Using insights, creativity and technology to create an experience for customers that they don't even realise they need (...until they've got it) * Ensuring customers are receiving a market leading product that provides the with value, ease of use and satisfaction* Being part of a high performing team * Leadership - being a focused, humble and transparent leader but also being led by empowering and motivating people. * Women in BusinessMy experience in the Digital & Telecommunications industry has reinforced the value (and necessity) of a global connected world. At Telstra, I aim to make a difference by delivering products & offers that create remarkable customer experiences and provide Telstra with differentiation & leadership within a competitive and fast-moving market. I am passionate about people, building and leveraging relationships and organisational culture. Skills include; working in cross-functional teams, P&L management, developing & delivering products to market, relationship management (including vendor relationship management), Digital Channel experience, Strategy and Planning, virtual leadership, customer experience, digital transformation, event management, start-up experience